Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.8
985 reviews
5 stars
487
4 stars
185
3 stars
121
2 stars
55
1 star
137
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including slow wait times, rude staff, and incorrect orders.
Food Quality
Mixed reviews on food quality; some enjoyed the ice cream and burgers, while others complained about cold, poorly prepared meals.
Staff Attitude
While some employees were praised for their friendliness, many reviews highlighted a lack of professionalism and care among staff.
Cleanliness
Several customers noted cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.
Pricing Concerns
Customers expressed dissatisfaction with pricing, feeling that the cost did not match the quality or quantity of food received.
- ACarmando castanedaDec 31, 20251.02 times in a row now food has not been correct.
- PVPaul VanlookDec 30, 20254.0Love the sundeas
- KHKambry HoelscherDec 27, 20255.0Good was amazing
- CPCameron PachucaDec 21, 20251.0Terrible service. Extremely slow and workers had no since of care in getting food out in a timely manner.
- RTRenee ThompsonDec 8, 20255.0Hi my experience there was amazing thanks to the manager tee she was so sweet and kind awesome customer service she did and went out her way to keep customers satisfied I went it there they were rude but she fixed the problem asap and she handled just how it needed to be positive attitude always everytime I go there and she their she has awesome attitude and greets ever with kindness
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Lake Charles?
Dairy Queen Grill & Chill is open from 10:00 AM to 10:30 PM on Monday through Thursday and Sunday, and from 10:00 AM to 11:00 PM on Friday and Saturday.
Is Dairy Queen Grill & Chill in Lake Charles open on major holidays?
This location is closed on certain holidays including November 27, December 24, and December 25, 2025.
Where is Dairy Queen Grill & Chill located in Lake Charles?
It is located at 3921 Nelson Rd, Lake Charles, LA 70605-2415, USA.
What kinds of food and treats can I expect at Dairy Queen Grill & Chill?
The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, shakes & malts, and DQCakes.com ice cream cakes.
Does Dairy Queen Grill & Chill offer any facilities for families and children?
Yes, it is family-friendly with booster seats, high chairs, and is welcoming to children. Outdoor seating and restrooms are also available.
Can I place an order online or use a mobile app for deals at Dairy Queen Grill & Chill?
Yes, you can place orders online through their pickup order website and download their app for exclusive deals and mobile rewards.
Is there a drive-thru service available at Dairy Queen Grill & Chill?
Yes, this location offers a drive-thru service for convenient ordering.
What nearby restaurants can I visit before or after my meal at Dairy Queen Grill & Chill?
Nearby restaurants include Waffle House for breakfast or brunch, Grace YuM for casual dining, and Que Pasa Taqueria for Tex-Mex cuisine.
Are there nearby places for relaxation or wellness near Dairy Queen Grill & Chill?
Yes, Unique Thai massage, 88 Reflexology Massage, QT Nails and Spa, and Nail Spa are close by for massage and beauty treatments.
If I'm visiting Dairy Queen Grill & Chill, where can I go for other services nearby?
Nearby services include Don's Carwash and Quicklube for auto care, GMFS Mortgage for financial services, Lake Area Wireless for mobile phones, and Edward Jones for financial advising.