Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.8
978 reviews
5 stars
484
4 stars
184
3 stars
121
2 stars
55
1 star
134
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including rude staff and long wait times.
Food Quality
Several reviews mentioned inconsistent food quality, with complaints about cold or improperly cooked items.
Pricing Concerns
Customers expressed dissatisfaction with high prices relative to portion sizes and food quality.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and enjoyed their ice cream treats.
Management Issues
Multiple reviews highlighted problems with management, including unprofessional behavior and lack of accountability.
- KHKerry House6 days ago5.0Employees were awesome and curtious
- BFBrian FontenotNov 10, 20255.0Great service.
- CBCrystal BoudreauOct 4, 20255.0My favorite blizzard is the strawberry cheesecake. Service was good except for they messed up one item on our order. I wanted a mini mint chocolate chip and they entered it as a small. No biggie they must have misheard since we were in the drive thru. They both were delicious 😋
- JJJames JohnsonSep 28, 20251.0The manager tried to tell us that the toes was an additive whenever.Normally we get it with our food.When we ask when we ask for a chicken steak dinner instead of a chicken dinner, she says she can't do that on the app.And she was very rude and ugly about it.I don't know who the manager is today on sunday, but she is so disrespectful
- JWJames WellsAug 31, 20251.0done with Dairy Queen, two blizzards medium size almost $14 !!!you gotta be kidding me !!!I am done, I am done with fast food altogether ,the prices go up and you get less?
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Lake Charles?
Dairy Queen Grill & Chill is open from 10:00 AM to 10:30 PM on Monday through Thursday and Sunday, and from 10:00 AM to 11:00 PM on Friday and Saturday.
Is Dairy Queen Grill & Chill in Lake Charles open on major holidays?
This location is closed on certain holidays including November 27, December 24, and December 25, 2025.
Where is Dairy Queen Grill & Chill located in Lake Charles?
It is located at 3921 Nelson Rd, Lake Charles, LA 70605-2415, USA.
What kinds of food and treats can I expect at Dairy Queen Grill & Chill?
The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, shakes & malts, and DQCakes.com ice cream cakes.
Does Dairy Queen Grill & Chill offer any facilities for families and children?
Yes, it is family-friendly with booster seats, high chairs, and is welcoming to children. Outdoor seating and restrooms are also available.
Can I place an order online or use a mobile app for deals at Dairy Queen Grill & Chill?
Yes, you can place orders online through their pickup order website and download their app for exclusive deals and mobile rewards.
Is there a drive-thru service available at Dairy Queen Grill & Chill?
Yes, this location offers a drive-thru service for convenient ordering.
What nearby restaurants can I visit before or after my meal at Dairy Queen Grill & Chill?
Nearby restaurants include Waffle House for breakfast or brunch, Grace YuM for casual dining, and Que Pasa Taqueria for Tex-Mex cuisine.
Are there nearby places for relaxation or wellness near Dairy Queen Grill & Chill?
Yes, Unique Thai massage, 88 Reflexology Massage, QT Nails and Spa, and Nail Spa are close by for massage and beauty treatments.
If I'm visiting Dairy Queen Grill & Chill, where can I go for other services nearby?
Nearby services include Don's Carwash and Quicklube for auto care, GMFS Mortgage for financial services, Lake Area Wireless for mobile phones, and Edward Jones for financial advising.