McDonald's

3.7
666 reviews
Get DirectionsCallWebsite

Business Details

1737 N University Ave, Lafayette, LA
70507, United States
(337) 269-0234
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1737 N University Ave, Lafayette, LA
70507, United States

Hours

Reviews

3.7
666 reviews
5 stars
299
4 stars
131
3 stars
97
2 stars
42
1 star
97

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor service, particularly during drive-thru and mobile orders.

Food Quality

Many reviews mentioned food being cold, overcooked, or not prepared as requested, leading to dissatisfaction.

Cleanliness

While some customers noted cleanliness in the dining area, others reported dirty counters and unsanitary conditions.

Staff Attitude

Feedback indicated a mix of friendly service and rude behavior from staff, with some customers feeling disrespected.

Management Concerns

Several reviews highlighted issues with management, including poor handling of customer complaints and staff training.
  • JK
    Jenine Keltos
    Oct 27, 2025
    1.0
    My iced caramel latte was so sweet I had to throw it out. Trying to give someone diabetes. The eggs from my platter was overcooked/rubbery. My hashbrowns drenched in oil. Never again
  • AD
    Ariel Dauzart
    Oct 16, 2025
    5.0
    The manager welcomes you when you come in. The lobby is clean because the manager she is cleaning the tables along with bringing extra napkins without us asking. The food was very fresh! This is our favorite McDonald's!
  • DD
    Desman Darby
    Oct 16, 2025
    1.0
    Service is the absolute worse. I ordered my food 20 minutes before I got there, got a notification saying they're preparing my food, then once I get there I wait another 10 minutes just to be told they never started on the order. The fact when I pulled up there was only 2 cars in the drive thru and a few in the parking lot, but multiple cars came and went after me. Once I had to head to work since I was already late, I tried to get my refund but I couldn't because the app says the food was already being prepared so head back to location and get the order. This app, system, or whatever you wanna put this on needs to be fixed immediately.
  • MR
    M Robertson
    Oct 15, 2025
    1.0
    Everything’s getting worse. This location is doing the same trick as the Burger King around the corner making you pull up to the curb to trick the vehicle sensors into the store having shorter wait times than what is real. Corporations are ruining everyone’s experiences by forcing businesses to meet quotas. Who pays for this? We do.
  • RJ
    Rachael Johnlewis
    Oct 14, 2025
    2.0
    Never had a bad experience until tonight did Mobile order got there fries cold ..ask for fresh fires received it but no apology just closed the window..my happy meal was extra fries 🍟 they gave me apple slices instead 😖
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 1737 N University Ave, Lafayette?

McDonald's is open daily from 5:00 AM to midnight.

During which hours is the drive-through service available?

The drive-through is open every day from 5:00 AM until midnight.