El Pollo Loco

4.4
941 reviews
Get DirectionsCallWebsite

Business Details

3808 Johnston St, Lafayette, LA
70503, United States
(337) 456-3425
https://restaurants.elpolloloco.com/la/lafayette/3808-johnston-st
GoogleFacebook

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Lafayette,LA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • Drive-throughAvailable

Location

El Pollo Loco
3808 Johnston St, Lafayette, LA
70503, United States

Hours

Reviews

4.4
941 reviews
5 stars
628
4 stars
186
3 stars
53
2 stars
31
1 star
43

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, praising the flavors and freshness, but some reported issues with portion sizes and overcooked items.

Customer Service

Service experiences varied widely; many customers reported poor service and rude staff, while others highlighted friendly and helpful employees.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in restrooms and dining areas, which detracted from the overall experience.

Menu Variety

Customers expressed a desire for more menu options and consistency in food preparation, with some specific items missing from the menu.
  • JL
    J Luis
    5 days ago
    5.0
    Seve muy delicioso apenas estoy apunto de visitarlo
  • ID
    Ivonne Duran
    Dec 27, 2025
    3.0
    Me gusta doble avocado chicken en el boll de tortilla, pero le han reducido la cantidad de pollo, y la ensalada poco de gallo sabe diferente, el dressing de cilantro ahora es más líquido. Deberían hacerlo como al principio lo estaban haciendo, era espectacular.
  • BB
    Brittni
    Dec 13, 2025
    1.0
    This was my favorite place, but 3 negative encounters with one employee in one visit is where I draw the line. Tell the girl with the deep voice she needs to learn some customer service. Ruined my families go to spot.
  • ML
    Music List
    Dec 11, 2025
    1.0
    No customer service at all. If you keep canceling our online orders we will not coming back. If you would cancel peoples online orders why seen as open restaurants in the apps in the first place. Just waste of time and energy. Never come back.
  • DC
    Davinne Cooper
    Dec 4, 2025
    1.0
    I haven’t been here in many months and that being said I am a huge fan of the doubleBaja shrimp tostada bowl and it hasn’t been on the menu that I know of in quite awhile. Y’all need to put it back on the menu and keep it on the menu. My in-laws came in from Georgia and were hoping to have the Baja shrimp only to find out it isn’t on the menu still. I’m hoping for it to be added back thanks!!
Read more reviews on Google

Frequently Asked Questions About El Pollo Loco

What are the regular operating hours of El Pollo Loco in Lafayette, LA?

El Pollo Loco in Lafayette, LA is open daily from 10:00 AM to 9:30 PM.

Does El Pollo Loco offer late-night dining options?

Yes, El Pollo Loco is open until midnight every day, providing late-night dining service.