While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Lafayette,LA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Customers generally praised the food for its flavor and freshness, particularly the chicken and burritos, though some noted issues with overcooked or dry items.
Service Issues
Multiple reviews highlighted poor customer service, including rude staff and long wait times, particularly at the counter.
Cleanliness
While some customers found the restaurant clean, others reported unsanitary conditions, especially in the restrooms.
Value for Money
Some customers felt the prices were high for the portion sizes and quality, while others appreciated the affordability of certain menu items.
Positive Experiences
Despite the negatives, many customers expressed a desire to return due to the overall good food and some positive interactions with staff.
DB
Darrell Benson
Nov 11, 2025
5.0
Love it!!
AW
Ashleigh Worley
Sep 18, 2025
5.0
Chicken Avocado Taco; Chicken Nachos--both are great.
SS
Sunflower
Aug 21, 2025
1.0
$9 for a burrito no drink or side?
JM
Jason Morlewski
Aug 6, 2025
5.0
Great restaurant. You can watch them actually grill the chicken and the smell was amazing . Great food !
WC
Wallice Crewell
Aug 3, 2025
5.0
Food was great and you truly felt like you were in Mexico! Mine was too big for 1 person so the rest came home as lunch the next day. The wait time on everything was so very short! Friendly staff and clean restaurant, we will be going back! ❤️