I had a very disappointing experience at this location because of an employee named Julian.
He was extremely rude, loud, and hostile during our interaction. Instead of speaking respectfully, he was yelling at me as if I were a child, which was completely unprofessional and unnecessary. As a paying customer, I expect basic courtesy and respect.
It's unfortunate because the food itself is amazing -- the Philly cheesesteaks taste great and are always satistying. However, no matter how good the food is, I will not tolerate being treated with disrespect. Customer service matters just as much as the product.
Until this issue is addressed and professionalism improves, I won't be returning. I've also shared my experience with friends and family who often ask me for restaurant recommendations. I truly hope management takes this seriously, because this location has great potential if the service matches the quality of the food.
LA
Lisa Augustine
Jan 2, 2019
5.0
Good tasting sandwiches, good lemonade to drink like other drinks, cheese fries and more
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular opening hours for Charleys Cheesesteaks at Acadiana Mall?
Charleys Cheesesteaks at Acadiana Mall is open Monday through Saturday from 10:30 AM to 7:00 PM, and on Sundays from 11:30 AM to 6:00 PM.
Does Charleys Cheesesteaks offer delivery service?
No, Charleys Cheesesteaks does not offer delivery as the delivery service is closed every day of the week.
Can I use the drive-through service at Charleys Cheesesteaks?
No, the drive-through service is not available at Charleys Cheesesteaks as it is closed every day.
What are the hours for pickup orders at Charleys Cheesesteaks?
Pickup orders are available Monday through Saturday from 10:30 AM to 7:00 PM, and on Sunday from 11:30 AM to 6:00 PM.
Is takeout available at Charleys Cheesesteaks?
Takeout services are not available at Charleys Cheesesteaks as this option is closed every day.
What payment options are accepted at Charleys Cheesesteaks?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa credit cards.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 5725 Johnston Street #A270, Lafayette, LA 70503, United States, inside Acadiana Mall.
What nearby stores can I visit along with Charleys Cheesesteaks in Acadiana Mall?
Nearby stores include Gap for clothing, Kay Jewelers for jewelry, and Foot Locker for shoes and sportswear, making it convenient to shop and grab a meal at Charleys Cheesesteaks.
Are there any nearby snack or dessert shops around Charleys Cheesesteaks?
Yes, The Churros Boutique offers ice cream and smoothies nearby, and Great American Cookies provides desserts and bakery items, perfect for a treat after your meal.
How can I get to Charleys Cheesesteaks using local services or landmarks?
Charleys Cheesesteaks is inside Acadiana Mall, a popular shopping center in Lafayette. You can use the mall as a landmark when navigating to the restaurant, and nearby stores like AT&T and ecoATM can help you orient yourself upon arrival.
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