Wendy's

Reviews

• MR

  Marco R.

  6 days ago
  2.0
  Nobody in the restaurant nor in the drive-in. The personal was talking to each other. After 20min I went to see how and when the burger is going to prepared...
• BC

  brandon cheramie

  Apr 4, 2026
  2.0
  Worse wendys in houma. People are rude, foods always cold, service sucks.
• PL

  Pocahontas Love

  Mar 25, 2026
  1.0
  I had a really disappointing experience at Wendy’s. From the moment I walked in, it was clear that management is lacking. The staff seemed stressed and unsupported, and you could tell there was little to no leadership present. Employees were being spoken to in a disrespectful tone right in front of customers, which was uncomfortable to witness and completely unprofessional.On top of that, the food was unacceptable. My order came out cold, like it had been sitting there for way too long, and it definitely didn’t feel fresh. When I tried to bring it to their attention, I was met with an attitude instead of any effort to fix the issue.Customer service overall was terrible. No one greeted customers, and it felt like we were more of a bother than paying guests. The way employees are treated seems to directly reflect in how customers are treated—poorly. Management seriously needs to step up, not just for the customers, but for their staff as well. I won’t be returning. I had a very disappointing experience at Wendy’s, and honestly, it seems like there are serious issues with how this location is run. The overall environment felt extremely unprofessional from the moment I walked in. There were multiple employees on shift, yet only one or two of them were actually doing any work while the others stood around, joked, and played instead of helping customers. It created a chaotic and frustrating atmosphere, especially with customers waiting while staff clearly weren’t taking their jobs seriously.The lack of management presence was very noticeable. No one seemed to be directing the team or ensuring things were running smoothly. Because of that, orders were slow, disorganized, and not handled properly. On top of the long wait, my food came out cold, which just added to the frustration. It’s unacceptable to wait that long and still receive food that isn’t even fresh or hot.Customer service was just as bad. There was no sense of urgency, no friendliness, and no effort to make things right. It felt like customers were more of an inconvenience than the reason the business exists. Even when issues were brought up, the response was dismissive rather than helpful.
• AM

  Amy Morrison

  Mar 21, 2026
  1.0
  Made a mobile order walked in at what should be a busy time to get it. No one was around, customers or workers. Ik most Mobile orders are not made until you get there with fast food...had to wait for someone to pop up, he had to go find the front worker who was hiding in a corner on his phone where he couldn't see his lobby/register. They start making the order, it's on the screen and they are naming what goes in it normally. Someone was training the line cook and telling him what to put on it and it would be what it is with no modifications...he is pointing to her what the screen says and she is still telling what he "should" be putting on it so I had to speak up and I say what I took off. Noone else was laying attention to the screen. And then the burger tasted nasty. The meat tasted like when you leave meat in the fridge too long and all the blood drains out. It's not bad it's just...old. And it ruins the whole taste of it.
• WJ

  Willie James

  Mar 16, 2026
  1.0
  Poor service worker walking around store rubbing his hands around the store and was making my order with the same gloves on that is nasty The manager shouldn’t have saw it in the car with somebody with the head set on talking orders