Numerous reviews highlighted rude and inattentive staff, with many customers expressing dissatisfaction with the service quality.
Food Quality
Customers reported inconsistent food quality, with complaints about cold, incorrect, or poorly prepared items.
Cleanliness
Several reviews mentioned cleanliness issues within the establishment, contributing to a negative dining experience.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and noted positive experiences with certain menu items.
Long Wait Times
Many customers experienced long wait times for service and food, leading to frustration and disappointment.
RP
Raven Pepperday
Nov 1, 2025
2.0
The dude in the wig (no offense on that just i dont have a name) rude. Rolled his eyes and said I'm not doing that from the back while I was waiting up front to order
SH
Scott Huffaker
Oct 23, 2025
1.0
I took time to write this review because it’s not something I do lightly. This Dairy Queen is, frankly, sad—there’s no other way to put it. It’s run by people who clearly don’t want to be there. The employees would rather answer text messages than smile or say hello. I’d even forgo the smile for a simple greeting, but the cashier merely stared at us, offering a weak grunt of acknowledgment when I said hello. The look on her face could only be described as disgust. She took our order, processed the payment, and then, like a spooky ghost, disappeared into the ether—no cups, no thank you, no “have a nice night.” At this point, I’d have accepted a middle finger just to confirm she wasn’t a soulless cyborg.
The young man “cooking” the food did an adequate job with his one gloved hand and politically charged T-shirt. Don’t most places have a dress code? I’ve never worked at a Dairy Queen, but I’d imagine there’s a standard for how employees should dress. The young women handling the ice cream seemed, at the very least, mildly interested in performing their duties—as long as the next text message didn’t get in the way.
Then there was our food, which sat under a heat lamp for what felt like an eternity while I feebly tried to get anyone’s attention. Finally, the woman handling the drive-thru—who, I admit, was the only person who seemed interested in doing her job properly—came to the rescue. Cold food and empty cups in hand, we retreated to a booth to consume our overpriced, cold chicken tenders. The thought of ordering ice cream crossed my mind, but I didn’t want to bother the “employees” any more than I already had.
This visit earns one star because, at the very least, we were able to order and eventually received our food, albeit cold. This is a marginal improvement over last week’s attempt when we decided to leave rather than interrupt the dead-eyed cashier’s inner monologue about how much she hates the world and everyone in it. Cold food and colder attitudes: 1 out of 5 sad, spooky ghosts. 👻
AB
Ash Berrian
Oct 5, 2025
1.0
They suck. Customer service is horrible.
DL
Day Love
Sep 23, 2025
1.0
Takes 15 minutes just to get someone at the register. Another 15 for the order. Been 3 times. It's the same every time. Too damn slow.
JD
Joan Durocher
Sep 10, 2025
5.0
Food was as delicious as I remembered from our vacation days with the kids!
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Houma, LA?
Dairy Queen Grill & Chill in Houma is open from 10:00 AM to 10:30 PM Monday through Thursday and Sunday, and until 11:30 PM on Fridays and Saturdays.
What types of food and treats does Dairy Queen Grill & Chill offer?
They serve soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and also offer ice cream cakes via DQCakes.com.
Does Dairy Queen Grill & Chill in Houma have drive-thru and outdoor seating options?
Yes, the location offers both drive-thru service and outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible for children and people with disabilities?
Yes, it is family-friendly with booster seats, high chairs, wheelchair accessibility, and welcomes children.
Are there restroom and Wi-Fi facilities available at Dairy Queen Grill & Chill?
Yes, the restaurant provides restroom facilities and free Wi-Fi for customers.
How can I place an order online or access exclusive deals at Dairy Queen Grill & Chill?
You can order online via their pickup order website and download their app for exclusive deals.
What are the holiday closures for Dairy Queen Grill & Chill in 2025?
The location will be closed on November 27, December 24, and December 25 in 2025.
What nearby accommodations are close to Dairy Queen Grill & Chill for visiting customers?
Holiday Inn Houma is a nearby hotel option ideal for visitors looking to stay close to the location.
Which nearby restaurants can customers visit before or after their meal at Dairy Queen Grill & Chill?
Customers may also enjoy dining at nearby places such as Chili's Grill & Bar, Buffalo Wild Wings, Zen Japanese Grill and Sushi, and Chicken Salad Chick.
Are there local attractions near Dairy Queen Grill & Chill for family activities?
Yes, families can visit nearby spots like Kelly Street Ball Park and Girls Westside Softball Complex for outdoor activities.