Service Speed
Customers frequently reported long wait times, often exceeding 20 minutes, with many experiencing delays in order taking and food delivery.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Food Quality
Feedback indicated a decline in food quality, with complaints about cold, overcooked, or poorly prepared items.
Customer Service
While some customers praised individual staff members for their efforts, many reviews noted poor overall service and lack of responsiveness.
Facility Issues
Several customers mentioned problems with the drive-thru being closed, malfunctioning order screens, and inconsistent app functionality.