Panera Bread

Reviews

• AB

  Alex Bender

  Nov 16, 2025
  5.0
  Great manager here. Helpful staff and good service.
• KT

  Kimberly Triplett

  Nov 6, 2025
  1.0
  I placed a takeout order for a bowl of soup after dining in. I brought the order back because it was misleading. I encountered Michael. I explained to Michael my issues and how the bowl and cup option is very misleading and therefore I would like my money back. Michael quickly told me, I can’t give you the money back and you got what you ordered. Michael also kept interrupting me when I tried to talk. I told him I wanted my money back he looked at me and then at the unopened food and said WHAT YOU WANT ME TO DO ABOUT IT, WHAT SHOULD I DO WITH THIS FOOD THAT YOU BROUGHT BACK. I asked to speak with the manager and he looked at me with an arrogant smirk and said I’m the manager. Michael does not deserve to be a manager let alone represent this company. He was dismissive, arrogant, used belittling tone, interrupting and over talking me, his sarcastic words he used as he attempted to belittle my feelings and concerns speaks to his character as he interacted with me. I told him that I will call the company office to report his behavior and write a google review. Michael said in a dismissive and arrogant tone, ok I’ll give you a refund. This behavior exhibited by Michael lets me know that he does not care about customer service and enjoys a creating hostile and uncomfortable environment. So if Michael treats patrons this way, he is also showing the employees he supervises how to treat paying customers.
• SM

  Soph M

  Oct 17, 2025
  1.0
  I am not the type of person to write a negative review. But, I placed a pickup order with Panera through Uber Eats, with an estimated completion time of approximately seven minutes. Despite a slight delay due to traffic, I arrived to find my order was not available. Upon inquiry, staff informed me that the order had already been collected by another customer. While I understand mistakes happen, I am disappointed by the lack of verification procedures for order pickups. To prevent future occurrences, I recommend implementing a system to confirm the identity of individuals collecting orders and ensuring that completed orders are securely held until properly claimed.
• JR

  Jane Ragusa

  Oct 1, 2025
  5.0
  The sandwich that I bought was very good, but overall, I find Panera Bread to be on the pricey side. I guess in today's market, however, it is in line with its competitors.
• LE

  Lena Elatbash

  Sep 22, 2025
  1.0
  Literally dancing as I was ordering took twenty min TO GET A SOUP AND SANDWICH AND IT WAS THE WRONG ONE!

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