Fast Food RestaurantBurger JointAmerican RestaurantCheckers Drive-In Restaurants, Inc
As the leaders in drive-thru for over 30 years Checkers & Rally’s locations are currently open and ready to serve our guests. We can provide our guests with the additional safety of an enclosed kitchen and limited personal contact – whether you choose to drive up, order ahead online, or have our food delivered. In response to concerns around the Coronavirus we have closed the few dining rooms that exist in the Checkers & Rally’s system and are limiting the number of people on our patio and at our walk-up windows. We are reinforcing our policies, including frequent and proper handwashing, along with the proper utilization and changing of gloves as we continue to serve our guests.
Mixed reviews on food quality; some customers enjoyed the burgers and fries, while others reported old or poorly prepared items.
Customer Service
Customer service experiences varied widely; some praised friendly staff, while others reported rudeness and long wait times.
Drive-Thru Issues
Frequent complaints about slow service and problems with the drive-thru ordering system, including long wait times and incorrect orders.
Cleanliness
Concerns raised about cleanliness and unsanitary conditions, particularly regarding food preparation and the dining area.
JM
John Meyer
Feb 25, 2026
1.0
Now, when you use their mobile app, which works fine when you get to the restaurant, you have to go on the left-hand side of the building which is a little difficult if you’re in a vehicle by yourself, you’re expected to reach across to receive your food. I’m not sure what genius came up with this idea but it’s certainly gonna prevent me from eating there now I had to park and get out of my vehicle to go pick up my food the point is to make it easier for me not more complicated.
PB
Parker Brian
Feb 17, 2026
1.0
This is a follow up to my girlfriend's review. The owner replied regarding the contact us on their website and we wanted to point out that the site didn't work and we were never able to follow through with our complaint nor has our complaint been rectified.
My girlfriend and I drove thru around 9pm on 2/14. The lady and young gentleman stated they cannot refund our Lg. milkshake but can give us a small ice cream to replace the purchased item. The milkshake her sister and she purchased (separately) was not equivalent to a small ice cream AND when we got it, both were sour tasting and smelled funny. They still refused to refund at the location itself since it was a mobile order. Then they stated they were “trying to get the drive thru orders thru since their “boss” was in front of us in the line” … she has stomach issues, and even if she didn’t, they should not remedy their lack of a milkshake issue with BAD ice cream ! Let alone, her sister did not order via mobile app, she got out our car and ordered at the window… The worker was cursing and complaining about our milkshake issue, separate drive thru order and mobile order, as well as her desire to get us out the drive thru.
PS
Payten Schiro
Feb 14, 2026
1.0
Just drove thru around 9pm on 2/14. The lady and young gentleman stated they cannot refund our Lg. milkshake but can give us a small ice cream to replace the purchased item. Theilkshale my sister and I purchased (separeltely) was both sour tasting and smelled funny. They still refused to refund at the location itself since it was a mobile order. Then they stated they were “trying to get the drive thru orders thru since their “boss” was in front of us in the line” … I have stomach issues, and even if I didn’t, they should remedy their problem with the ice cream ! Let alone, my sister did not order via mobile app and the worker was cursing and complaining about our milkshake order !
RR
Rallys6180
Feb 9, 2026
5.0
Great food being served at this Rally's.
CR
Cameron R
Jan 18, 2026
1.0
Hope you have a passenger. Because they will refuse to serve you the online order on the right side window. And actively make you drive around to the left side whereyou and your nonexistent passenger have to receive it.
And for good measure, they went and messed up the entire order. Despite it being written down for them ahead of time.
What are the operating hours of Rally's at 5300 Jefferson Highway?
Rally's is open from 10:00 AM to midnight on Monday through Thursday and Sunday, and from 10:00 AM to 1:00 AM on Friday and Saturday.
Does Rally's at 5300 Jefferson Highway offer drive-thru service?
Yes, Rally's offers drive-thru service for convenient ordering and pickup.
Can I order food online for delivery or pickup at Rally's?
Yes, you can order online for delivery or drive-thru pickup through Rally's official ordering platforms.
What types of meals does Rally's serve?
Rally's serves lunch, dinner, and late-night meals.
What are some popular menu items or specialties at Rally's?
Popular items include the Famous Seasoned Fries, Big Buford burger, Baconzilla, and the All American Cheeseburger.
What payment methods does Rally's accept?
Rally's accepts American Express, cash, check, Mastercard, and Visa.
What is the dress code at Rally's?
The attire at Rally's is casual, making it a comfortable place to dine or pick up food.
Are there any nearby places I can visit before or after dining at Rally's?
Yes, nearby places include Supercuts for hair and beauty services, GameStop for video games and entertainment, and Mizu Sushi Bar & Asian Fusion for additional dining options.
Where can I find entertainment options near Rally's at 5300 Jefferson Highway?
GameStop and Elmwood Center - GameStop offer video games, arcades, and other entertainment options close to Rally's, perfect for a visit before or after your meal.
Are there convenient shopping options near Rally's?
Yes, Walmart Harahan and Walmart Grocery Pickup and Delivery are nearby for your shopping needs, making it easy to combine errands with your visit to Rally's.
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