Fast Food RestaurantBurger JointAmerican Restaurant
As the leaders in drive-thru for over 30 years Checkers & Rally’s locations are currently open and ready to serve our guests. We can provide our guests with the additional safety of an enclosed kitchen and limited personal contact – whether you choose to drive up, order ahead online, or have our food delivered. In response to concerns around the Coronavirus we have closed the few dining rooms that exist in the Checkers & Rally’s system and are limiting the number of people on our patio and at our walk-up windows. We are reinforcing our policies, including frequent and proper handwashing, along with the proper utilization and changing of gloves as we continue to serve our guests.
Customers frequently praised the food, particularly the burgers and wings, but some noted inconsistencies in taste and freshness.
Customer Service
While some reviews highlighted friendly and helpful staff, many customers reported rude service and long wait times.
Order Accuracy
Numerous complaints were made about incorrect orders and issues with the automated ordering system.
Cleanliness
Several reviews mentioned unsanitary conditions both inside and outside the restaurant, impacting the overall dining experience.
Operational Issues
Customers expressed frustration with the restaurant's inconsistent hours and slow service, particularly during peak times.
LP
Lamarcus Pines
4 days ago
5.0
Great service food always nice and hot
GV
Genoa Vitalia
Nov 16, 2025
5.0
Good burgers.
CM
Cassie L Mattingly
Nov 11, 2025
5.0
Came through the drive-through on the nov 11th at 8:34 PM. I don’t know who is working that night because my receipt does not have a name but the young lady that worked. Exceptional job! She forgot to add my cheese to my chili dog and my fish sandwich and my ranch to my receipt. We were OK with not getting it because we had already paid, but she went ahead and gave it to us anyway without telling us that was a nice surprise and wonderful customer service.. We were not looking for anything for free because She accidentally made that mistake. She fixed it without saying a word. She was nice from the beginning to the end. The food came out fast and she deserves a Compliment! I hope she has recognized and you find out who this was that Work the window that night and tell her I said good job! Thank you so much!
JI
Joshua Isaacson
Nov 4, 2025
1.0
Ordered the 2 for $5 singles and was asked if I wanted an apple pie for $1. I thought, "why not," and agreed to add it to the order. When I got to the window I was asked if I wanted cheese on my spicy chicken. Taken aback, I said ok. The cashier told me it would be $8.52. I asked if cheese came on the spicy chicken, and only then was told it was extra. I asked them to take it off, which dropped the total to $7.52. I still thought that was high, but maybe I just wasn't doing the math correctly. I paid with a credit card, and when it was handed back to me asked for my receipt. Instead of giving it to me immediately, the cashier said yes and then left the window. When my food came out the receipt in my photo was on the bag, so I asked for my itemized receipt. Now, I'd already realized they put cheese on my classic burger, a $1 upcharge on a $2.50 burger, without my having ever asked for it, but I wanted to be certain before I made a fuss. Now, this is what really irritated me: I was told, unlike every other business I've ever purchased anything from, that the receipt they'd given me was the only receipt there was and they couldn't give me an itemized receipt. I'm not gonna argue with someone who's clearly lying to me, so I said alright and left, but I figured I'd post this review and warn others that the crew here will upcharge you for things you didn't ask for and not even have the decency to own up to it when questioned. It's understandable to make mistakes or even try to boost your upcharge stats when you think no one's looking, but lying to my face just isn't cool.
WW
Wendy
Oct 25, 2025
5.0
Shout out to Vanity and Tyreail! I have never had such a pleasant, entertaining, and genuine service from any fast food restaurant. Rally’s has two gems working their late night at this location. Well done!!
What are the operating hours of Rally's at 5300 Jefferson Highway?
Rally's is open from 10:00 AM to midnight on Monday through Thursday and Sunday, and from 10:00 AM to 1:00 AM on Friday and Saturday.
Does Rally's at 5300 Jefferson Highway offer drive-thru service?
Yes, Rally's offers drive-thru service for convenient ordering and pickup.
Can I order food online for delivery or pickup at Rally's?
Yes, you can order online for delivery or drive-thru pickup through Rally's official ordering platforms.
What types of meals does Rally's serve?
Rally's serves lunch, dinner, and late-night meals.
What are some popular menu items or specialties at Rally's?
Popular items include the Famous Seasoned Fries, Big Buford burger, Baconzilla, and the All American Cheeseburger.
What payment methods does Rally's accept?
Rally's accepts American Express, cash, check, Mastercard, and Visa.
What is the dress code at Rally's?
The attire at Rally's is casual, making it a comfortable place to dine or pick up food.
Are there any nearby places I can visit before or after dining at Rally's?
Yes, nearby places include Supercuts for hair and beauty services, GameStop for video games and entertainment, and Mizu Sushi Bar & Asian Fusion for additional dining options.
Where can I find entertainment options near Rally's at 5300 Jefferson Highway?
GameStop and Elmwood Center - GameStop offer video games, arcades, and other entertainment options close to Rally's, perfect for a visit before or after your meal.
Are there convenient shopping options near Rally's?
Yes, Walmart Harahan and Walmart Grocery Pickup and Delivery are nearby for your shopping needs, making it easy to combine errands with your visit to Rally's.