Certified by Chipotle Mexican Grill • Feb 22, 2026
Mexican Restaurant
Chipotle Hammond is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Feb 22, 2026
Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
3.6
284 reviews
5 stars
137
4 stars
39
3 stars
22
2 stars
17
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude or unhelpful staff, with several experiences highlighting poor communication and a lack of professionalism.
Food Quality
There were numerous complaints about food quality, including cold food, over-salted items, and inconsistent portion sizes.
Cleanliness
The restaurant was frequently described as dirty, with reports of unclean tables, overflowing trash, and a messy kitchen.
Order Accuracy
Several customers experienced issues with incorrect orders, missing items, and a lack of available ingredients during peak times.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly service, indicating that there are positive experiences to be had.
AD
Anna Dickerson
2 days ago
4.0
The food is good but the service is not that great.
ES
Eboni Stewart
5 days ago
1.0
third time arriving at this chipotle and there always out of ingredients. what’s the purpose of even opening if they never have anything. mangers have nasty attitudes when asking simple questions. just don’t even stop at this restaurant!!!
AH
Aijha Harry
6 days ago
1.0
Came around 3:10 and waited in the line till 3:40 just for me to get in line and the girl tell me she can’t give me the El Paso chicken by the window when they gave the people in front of me the chicken by the window… I decided to just leave because at that point it made me feel like it was discrimination. She told me I could order online to get the chicken after waiting that whole time in the line. I understand the rules but it’s the fact that they literally got the chicken for the caucasian boy in front of me but not me an African American female. During black history month smh.
AK
Andy KUMAR
Feb 3, 2026
5.0
I was on my way from Destin Florida to Dallas Texas and I stopped here for lunch. That lady who was ahead of me in line was very rude to one of the employee's Ashley who was taking her order. Ashley was very impressive in the manner she handled that rude customer. I wish Ashley all the best in her career in the hospitality industry.
TC
TheUniqueRabbit (Celia)
Jan 17, 2026
1.0
I arrived at 1830 for an order that should have been ready to go. It is now 1905. When I came in, no one even greeted me, let alone asked how/if they could help. When I did get service after like 10 minutes, they were super lazy about it, like it wasn't really all that important. I even announced that I was a delivery driver and had an order that should have been ready already. When I finally received the food, there was absolutely no customer service about it. No sorry for the wait, no thanks for coming in, no have a great night, no nothing. And there were people still there that were there before I came in waiting for their food. 1910 and I just left with my food that should have been ready at/before 1830.
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill in Hammond offer?
Chipotle Hammond offers customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the operating hours of Chipotle Mexican Grill in Hammond?
Chipotle Hammond is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Hammond offer any pickup or delivery services?