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Wendy's

3.1
(560 reviews)

Business Details

1190 Terry Pkwy., Gretna, LA
70056, United States
(504) 356-8589

About

Fast Food RestaurantWendy's
At Wendy’s in Gretna, LA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Gretna, LA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1190 Terry Pkwy., Gretna, LA
70056, United States

Hours

Reviews

3.1
560 reviews
5 stars
162
4 stars
98
3 stars
86
2 stars
50
1 star
164

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported receiving cold, stale, or improperly prepared food, including burnt burgers and raw fries.

Customer Service

Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty restrooms and sticky floors.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Management Issues

Reviews indicated a lack of effective management, with reports of rude managers and unprofessional behavior from staff.
  • CG
    Christian's Grandma
    Feb 12, 2026
    1.0
    Fries obviously had been sitting for minutes. Hard with no flavor. The Dr. Pepper didn't taste right. I'm tired of wasting my money. $25 for what?
  • EL
    Erin LeCompte
    Feb 2, 2026
    1.0
    Terrible terrible terrible. If you go here, do not pay with card. I paid with card, they told me they didn't have items I ordered (after running my card already) and refused to return the funds to my card. They told me cash only for refund. They took 10 minutes to bring me cash in the wrong amount. No receipt or anything. I was really sketched out and frustrated and just left after giving them their cash. I am now having to dispute the charge for food I never recieved.
  • CW
    Chelsie Wilson
    Feb 2, 2026
    1.0
    am extremely disappointed and concerned about my experience with this Wendy’s location (1190 Terry Pkwy, Gretna). I ordered through DoorDash on February 1, 2026, and when the food arrived, there were immediate issues. The food appeared unsafe for consumption, and I discovered a black hair in the food. Unfortunately, my 6-year-old child had already taken a bite before I realized there was a problem, which is extremely alarming as a parent. The food was not eaten beyond that point. In addition to the food safety concern, an item from my order (a Frosty) was missing. I contacted DoorDash and Wendy’s corporate, but the resolution offered did not reflect the seriousness of a food safety issue involving a child. I have since contacted Wendy’s corporate and filed a complaint with the health department. I am sharing this review to make other families aware. Food safety and order accuracy should be taken far more seriously, especially when children are involved.
  • RJ
    Raymond Jones
    Jan 24, 2026
    1.0
    Thankful that I read these reviews while waiting 10 minutes at the drive in window. Not a person in sight
  • GP
    Goodman And GMC HVAC production
    Dec 23, 2025
    5.0
    Food was good and fresh

Frequently Asked Questions About Wendy's

Is the Wendy's at 1190 Terry Pkwy. in Gretna, LA currently open?

Yes, the Wendy's at 1190 Terry Pkwy., Gretna, LA, is open and committed to serving quality food every day.

What are the operating hours for Wendy's Gretna, LA including drive-thru?

Wendy's at 1190 Terry Pkwy. is open daily from 9:00 AM to midnight, including drive-thru hours.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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