Dairy Queen Grill & Chill

4.1
760 reviews
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Business Details

78 Westbank Expressway, Gretna, LA
70053-3654, United States
(504) 302-2114
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
78 Westbank Expressway, Gretna, LA
70053-3654, United States

Hours

Reviews

4.1
760 reviews
5 stars
416
4 stars
178
3 stars
77
2 stars
31
1 star
58

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced long wait times and unprofessional behavior.

Food Quality

There were mixed reviews on food quality, with some customers enjoying fresh and hot meals, while others received cold or incorrect orders.

Cleanliness

Several reviews highlighted cleanliness issues, including dirty tables and unsanitary conditions in the restaurant.

Management Issues

Customers expressed frustration with management's handling of complaints and staff training, indicating a need for better oversight.

Positive Experiences

Despite the negative feedback, some customers shared positive experiences, particularly praising individual staff members for their exceptional service.
  • RF
    Roosevelt Franklin
    Nov 11, 2025
    5.0
    Quick, Great Service, and Clean Area
  • AW
    Avanti Wyatt
    Nov 7, 2025
    5.0
    It’s a great place to go!!!!!!!! Fresh food, speedy service!
  • CL
    Colette Adams Lagasse
    Oct 23, 2025
    1.0
    On October 11th, my husband purchased a banana split and after he paid was told they were out of bananas. He went back on October 12th and the same thing happen. Last night was the third time he went back and purchased a banana split. No one mentioned anything to him, so he thought all was good. When I went to eat the banana split and there was no banana. We are being charged for a banana split and instead receiving a hot fudge sundae. I called last night to speak to management and was put on hold for 30 minutes and no one came to the phone.
  • TL
    Thomas Lagasse
    Oct 22, 2025
    1.0
    This is the third time within a month that I've ordered a banana split and they were out of bananas. Yet I was charged full price. That's like ordering a hamburger but I don't get the hamburger patti.
  • MM
    McGuire814
    Oct 18, 2025
    1.0
    Staff didn’t give professional service at all, and their uniforms matched that, being dirty and worn. Our order came and the hamburger was cold, the bun felt like it had come straight out of the fridge. So we told the guy who’d made it and he asked us if we wanted it hot, as though we should’ve known to expect a cold burger. He took it and heated it up. My chicken burger was literally the chicken and some bits of lettuce. We tried to finish a disappointing meal with something nice so ordered 2 blizzards, again the staff just didn’t seem focussed at all on giving good service. The guy who made the cold burger did then come out and apologise and offer to make up for it but it was a bit late by then and we just wanted to get our desserts and leave. Would not go here if you want nice food or a good experience.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What types of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburger® sandwiches, chicken strip baskets, and ice cream cakes.

What are the operating hours of Dairy Queen Grill & Chill in Gretna, LA?

The restaurant is open daily from 10:30 AM to 10:30 PM on Sunday through Thursday, and until 11:00 PM on Fridays and Saturdays.