McDonald's

3.4
1383 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
915 N Airline Hwy, Gonzales, LA
70737, United States

Hours

Reviews

3.4
1,383 reviews
5 stars
494
4 stars
234
3 stars
250
2 stars
120
1 star
285

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Freshness

Many reviews highlighted issues with food being cold, old, or improperly prepared, with some customers receiving incorrect items.

Customer Experience

Overall customer experience was negatively impacted by disorganization, lack of attention from staff, and unsanitary conditions.

Positive Notes

A few customers mentioned friendly staff and fresh food on rare occasions, but these were overshadowed by the negative feedback.
  • NB
    Nate Bibbs
    4 days ago
    5.0
    Giving 5 stars so it can be seen. THEY HAVE DECAF AND REFUSE TO SERVE IT! THEY GIVE THE PEOPLE THAT ORDER DECAF, CAFFEINATED COFFEE! It’s dangerous and needs to stop immediately!
  • SB
    Shawn Blum
    Dec 23, 2025
    5.0
    Every time I go there to people are very happy and cheerful
  • TS
    Tyson Sheets
    Dec 20, 2025
    1.0
    They can’t hear and remember your order
  • SS
    Sralius
    Dec 12, 2025
    1.0
    This McDonald's is the worst. I dont understand how they can serve luke warm, mushy fries in the middle of a dinner rush. I asked for fresh fries and they had me pull up, took 10 minutes to get them to me, and they were STILL MUSHY! The burger was also hard on one side. Just terrible. Honestly, zero stars
  • RM
    R. MM
    Dec 7, 2025
    1.0
    First of all, it doesn't matter if I spend 2 dollars or 52, the service should be the same. If you can't do that, your employees need to be retrained or fired. My father went through drive through and the order was ridiculously simple, a 6 piece nugget happy meal with a chocolate milk and ranch, a mocha Frappe and 2 double cheeseburgers with and two small fries. He had to go back because they left off two nuggets and the chocolate milk and gave me a chocolate shake instead of a Frappe and barbecue instead of ranch. This location is a constant problem. If we go again, we are driving a little more to one that we know won't screw us over.

Frequently Asked Questions About McDonald's

What are McDonald's Gonzales delivery hours?

Delivery is available from 5:00 AM to 11:30 PM Monday to Thursday and Sunday, and until 12:30 AM on Friday and Saturday.

When is the drive-thru open at McDonald's in Gonzales?

The drive-thru operates daily from 5:00 AM to midnight, except on Friday and Saturday when it stays open until 1:00 AM.