McDonald's

3.0
961 reviews
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Business Details

13496 Highway 73, Geismar, LA
70734, United States
(225) 673-9227
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Location

McDonald's
13496 Highway 73, Geismar, LA
70734, United States

Hours

Reviews

3.0
961 reviews
5 stars
265
4 stars
149
3 stars
153
2 stars
102
1 star
292

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, rude staff, and poor communication, particularly during late-night shifts.

Food Quality

Feedback on food quality was mixed; while some praised fresh and hot meals, many complained about cold, stale, or incorrectly prepared items.

Cleanliness

Multiple reviews highlighted severe cleanliness issues, including filthy restrooms and dirty dining areas.

Kiosk Experience

Customers expressed frustration with the mandatory kiosk ordering system, finding it inconvenient and impersonal.

Management Concerns

Several reviews pointed to poor management practices, including lack of staff support and inadequate handling of customer complaints.
  • CM
    Carmela Moreno
    5 days ago
    1.0
    If I could do 0 stars I would. Horrible customer service. Why do I keep coming back? I have faith they’ll eventually get my order right. Wrong. Over the span of at least 4 years my order has been right maybe 3 times. As someone who has worked in retail, fast food and is still in customer service, their service is absolutely horrible. I have not once yelled or spoken to an employee there with disrespect however that’s the only treatment they give. McDonald’s if you’re reading this - LOOK INTO THIS LOCATION.
  • YG
    Yaja Garcia
    Oct 31, 2025
    1.0
    The service was terrible. They kept me waiting for an hour and 20 minutes. To make matters worse, I told them I'd been waiting for over an hour, and they said they were about to bring my order, but they never did. Finally, a young woman who speaks Spanish helped me get my order. The other employees, including the manager, did nothing about it. They're all terrible workers, sitting outside smoking while the customers waited. On top of everything, they don't maintain hygiene when preparing the food. This is unacceptable! 😡 New McDonald Geismar LA
  • MS
    Michelle Schleve
    Oct 22, 2025
    5.0
    This is the new one they just built, the food was fresh and delicious. The staff was friendly and prompt. We had just gotten there when breakfast ended so it took a couple minutes to receive our order but only because it was being freshly made. Definitely will be back.
  • MM
    Mackenzie McIntosh
    Oct 19, 2025
    5.0
    Service was great, a guy named Daniel was super nice and helpful. Food was ready fast too.
  • RH
    Robert Harrison
    Oct 19, 2025
    1.0
    Refused to take my order. Said I had to use computer.
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Frequently Asked Questions About McDonald's

What are the drive-through hours for this McDonald's location in Geismar, LA?

Drive-through is open from 5:00 AM to 11:00 PM Monday to Thursday and Sunday, and until midnight on Friday and Saturday.

Is delivery available from this McDonald's and what are the delivery hours?

Delivery is available but the restaurant is closed for delivery every day, so currently delivery service is not active.