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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported receiving cold, old, or improperly cooked food, including soggy fries and stale buns.
Service Speed
Many reviews highlighted extremely slow service, with long wait times for both drive-thru and in-store orders.
Order Accuracy
A significant number of customers experienced issues with incorrect orders, missing items, and poor handling of special requests.
Customer Service
Feedback indicated a lack of professionalism and care from staff, with several customers noting rude attitudes and poor management.
Cleanliness
Some reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions.
BF
Beautiful Flower
Feb 10, 2026
1.0
Terrible terrible terrible. Fries were cold and also crispy tenders. Told us 6 minutes on the crispers. Crispers were not hot and tasted like they were fried in old grease
KJ
King Josiah
Feb 10, 2026
1.0
Worst McDonald’s ever told pull at a number sat and waited for food for 10 minutes fries and tenders ice cold tenders taste like old grease do better
JM
Jasmine McKinney
Feb 4, 2026
1.0
Management needs to get a handle on how they treat people. What they don’t know is I’m going to contact the owner directly. I was literally part of the ribbon cutting for this location.
There is no way service deters to this level in under 4 years. Absolutely ridiculous.