McDonald's

3.5
445 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
14018 W Main St, Cut Off, LA
70345, United States

Hours

Reviews

3.5
445 reviews
5 stars
157
4 stars
85
3 stars
93
2 stars
31
1 star
79

What are people saying?

AI-generated from recent customer reviews

Management Issues

Customers reported unprofessional behavior and poor communication from management, leading to dissatisfaction.

Service Speed

Many reviews highlighted slow service, particularly in the drive-thru, with long wait times reported.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted, indicating a need for better training.

Food Quality

Mixed feedback on food quality, with some customers receiving cold or stale items, while others praised freshness.

Staff Attitude

Customer experiences varied, with some noting friendly service while others reported rudeness and lack of courtesy.
  • GG
    George
    Jan 4, 2026
    4.0
    The chicken filets in the chicken sandwiches were really dried out. Asking for fries without salt meant they had to make a fresh batch and scoop out our order before adding salt. Sure enough, the fries were the highlight of our meal.
  • JD
    Jack Danos
    Dec 15, 2025
    1.0
    ABSOLUTELY HORRIBLE MANAGEMENT
  • W6
    Wasbiii 65
    Nov 23, 2025
    1.0
    I’m extremely disappointed with the way management at this McDonald’s treats people. I called the store to ask a simple question about whether someone was eligible for rehire, and the manager, Tessie, spoke to me with a rude, dismissive attitude from the moment the conversation began. Before I even finished asking my question, she hung up on me. I reached out afterward for clarification and was given vague, unhelpful responses that didn’t address why I was treated with such disrespect. On top of that, I was told completely conflicting information about the rehiring process—one thing over the phone and a totally different explanation later on. It’s clear that communication and professionalism are lacking severely in management. No customer should be met with hostility for asking a simple question, and no manager should behave this way. McDonald’s needs to seriously look into the way this location is being run, especially by management. Unprofessional behavior like this drives people away, not just as customers but as potential employees as well. I tried to get answers afterward, but all I got was confusion, conflicting information, and zero accountability. No one deserves to be talked to like that—customer or not. It says a lot about the atmosphere of a place when the management can’t even show basic respect. Also nothing but horror stories about manager Tricia. That’s why they can’t keep staff. It’s the way they treat people.
  • LC
    Lahia Chabert
    Nov 6, 2025
    1.0
    This morning we ordered a sausage cheese bagel, they served a sausage cheese bagel with mayonnaise?!?! Been calling restaurant for last hour, nice jingle plays, no one answers.
  • CM
    Cap_N_ Munch
    Oct 26, 2025
    1.0
    10/26/2025. 6:15pm. Sunday. Of all the places I travel to and visit in the country, this is BY FAR the absolute WORST McDonald's I've ever been to. I've been here three times this week for different members of my crew, and used the drive thru every time, without an issue. But tonight was different. The drive thru attendant left me and several other vehicles waiting in the drive thru. Never once said anything over the intercom. So I pulled up to the window to see if anyone was even working. The lady working told me my vehicle "sits too high" and it didn't register that I was there. (My truck sits 4 inches off the ground and rumbles) So I asked her about the other people in the driver thru and she tells me she didn't know they were there and their vehicles probably sit too high as well. I told her "thanks for nothing" and went to the McDonald's across town, where I successfully used the drive thru without a single issue and had really excellent service from everyone. It wasn't always like this. I've been coming down here for years, using the same vehicle I always have, visiting this McDonald's 2-3 times a month, and never once had a problem until tonight.

Frequently Asked Questions About McDonald's

What are the regular restaurant hours for McDonald's in Cut Off, LA?

McDonald's in Cut Off, LA is open daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.

When is the drive-thru open at this McDonald's location?

The drive-thru is open daily from 5:00 AM to 11:00 PM, and stays open until midnight on Fridays and Saturdays.