Service Quality
Numerous reviews highlighted poor customer service, including rude staff and long wait times for orders.
Food Quality
Customers frequently reported issues with food quality, including cold items, incorrect orders, and insufficient portions.
Cleanliness
The dining area and restrooms were often described as dirty and poorly maintained.
Technology Issues
The use of kiosks for ordering was criticized for being inefficient and frustrating for customers.
Management Concerns
Several reviews pointed to poor management practices, including unresponsive staff and lack of oversight.