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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported rude and unprofessional staff, with many experiences of long wait times and poor order accuracy.
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty tables and food areas, contributing to a negative dining experience.
Food Quality
There were numerous complaints about food being served cold, improperly prepared, or not matching orders, leading to dissatisfaction.
Management Issues
Customers expressed concerns about the lack of effective management and training, with reports of managers being unresponsive or dismissive.
Positive Experiences
Despite the negative feedback, some customers noted good service and fresh food on occasion, indicating that experiences can vary.
FT
Frog Trainer
Nov 14, 2025
5.0
There is an absolute legend that works here that goes by the name of " the ice cream man".
He is, quite frankly, the greatest mcdonald's employee in the Mcmultiverse.
HK
Hya Khader
Oct 31, 2025
3.0
really bro...💔
CW
Carmaletha Watley
Oct 27, 2025
4.0
It was an ok experience. Waited at the window for a bit.
CN
Carmen Notto
Oct 21, 2025
1.0
Over a week and still the diet coke is root beer. I left again not buying anything. I can't have sugar. High fructose sugar makes me sick. And that is what's in regular soda. I'm pre diabetic. I'm not going to be diabetic. The other McDonald's on Paris rd last time I was there didn't have carbonation in the soda. McDonald's just is a not customer oriented anymore.
MS
Melissa Sharp
Aug 30, 2025
2.0
Every table and booth/seat was dirty and nasty with food all over it. Rude customer service. We asked nicely to have a table cleaned so that we could sit with our little girl. We ended up having to share a table with a lovely customer (who was a pastor). It took other customers coming in complaining about how nasty the place was and it sparking a conversation where we finished our meal and got up (and wiped our area) so they could sit down before anyone bothered to come out and wipe down a table. Then before it was wiped, our little girl wanted to see the play area through the window (since it was closed down/blocked off). I asked her to stand since the booth was covered in grease and food (not clean) and the lady then decides to come out and tell us she cant stand in a booth. In which I was certain to remind her we asked her to clean the booth earlier and its too nasty for her knees to touch. So we left.