Tropical Smoothie Cafe

Reviews

• DS

  Dominique Stewart

  6 days ago
  1.0
  Came through the drive thru to order, I sat there for more than 30 mins, no one came to the window to take my order or to let me know it’ll be a moment. I called the store, no answer. This is not the first time this has happened. Giving you guys one star is even too much.
• AW

  Ava Williams

  Mar 1, 2026
  1.0
  Just went through the drive through. They offered us the wrong food at the window… It took us 34 minutes in the DRIVE THROUGH, with just 3 cars in front of us. ridiculously slow, if i wanted service from turtles I would’ve gone to a pond… We probably waited in line for 14 minutes, and it it took 20 minutes for 4 smoothies. I’d understand if we ordered 12 smoothies but it’s 4.
• JE

  James Earlin

  Feb 16, 2026
  1.0
  Service Sucked
• AS

  Aaron Savell

  Feb 6, 2026
  2.0
  What is the point in paying two dollars extra for a side only to get a handful of potatoes?
• TJ

  Taneisha Jones

  Jan 31, 2026
  1.0
  This experience was not a staff issue — it was a management failure. I waited at the drive-thru window for over 30 minutes without anyone taking my order. When an employee finally came to the window, she attempted to give me someone else’s food. After I told her I hadn’t ordered yet, she closed the window without explanation or apology. A different employee later asked if my order had been taken. When I said no, he took my order and then sent the same employee back to collect payment. She showed no urgency or professionalism, responding with comments like “what do you want?” and “is that all?” — behavior that reflects poor training and lack of supervision. He then tried to control the situation by sending someone outside to take orders, but that employee never communicated my order to the team inside before I reached the window. This confirms there is no effective system or leadership in place. The issue here is not the product — it is management’s failure to train, supervise, and implement basic customer service standards.