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Numerous reviews highlighted poor customer service, with staff being rude or dismissive, leading to a negative dining experience.
Food Quality
Many customers reported issues with food quality, including cold items, incorrect orders, and unsatisfactory meal preparation.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and floors, which contributed to a negative perception.
Operational Issues
Customers expressed frustration over inconsistent hours, system outages, and unavailability of menu items, impacting their ability to place orders.
LP
Lakisha Percy
Dec 29, 2025
5.0
Food was good but order was wrong but they corrected it with no problem
ME
Meghan Emily
Dec 28, 2025
1.0
I visited this particular Wendy's location at 1:20 AM in the early morning hours of Sunday, December 28th, 2025. This specific location is supposed to be open until 2 AM tonight, as posted on their website and on Google. There were definitely employees there. At first, they refused to even answer us on the loudspeaker at all, as if to pretend they were closed... but then, as another car pulled in and chose to just go around us at the speaker and drive right up to the window to presumably find out what was going on, the worker FINALLY spoke to us through the speaker and said that they were "closed." I'm sorry, but this location was NOT CLOSED for the night--at least, it wasn't supposed to be for another 40 minutes..! This really upsets me because I had to go all the way to College Dr to make double sure that I would get my food, since the College Dr location is open 24 hours a day. I didn't want to take a chance of going to another Wendy's that is supposed to be open till 2 AM on the weekends, but the workers are too lazy to do their jobs so try to pretend the business is actually closed rather than serving customers, since they had 40 more minutes until the location was supposed to close for the night.
I would really appreciate it if Wendy's on Sherwood would take a look at their schedule for the overnight shift of Saturday, December 27th-Sunday December 28th when they were supposed to close at 2 AM, and see which manager was on shift that allowed this to happen. I have worked in the service industry before for several years, and anywhere else I have worked would have ABSOLUTELY not tolerated this type of deception and laziness from the employees; I have actually seen a coworker literally fired for turning away a customer a mere 5 MINUTES before our scheduled closing time. I'm not suggesting anyone should necessarily lose their jobs over this, since I have a heart and the economy is in the toilet lately, but some sort of disciplinary action should absolutely take place so that this doesn't become a repeat issue in the future. If this particular Wendy's is supposed to be open till 2 AM on Saturday nights (thru till 2 AM on Sunday morning), then they should remain open during that time, otherwise these workers are literally the sole reason this Wendy's location is losing out on sales and losing money, since the labor costs for these employees to be there are being paid to them as their wages, but they aren't doing the work they were hired to do. I'm just curious as to which manager allowed this to happen; this wasn't closing a mere "few minutes early"--this employee closed the store AT LEAST 40 minutes before the scheduled closing time. Which means I had to waste MY gas to drive many miles out of my way to go to a 24-hour Wendy's off College Dr just to make absolutely positive I would actually be able to get my food. That costed me more money in gas than I can really afford currently, especially since the Christmas holidays have been costly for everyone and no one's money is going nearly as far anymore these days.
I've never asked for anything like this before, but I would appreciate if a supervisor would contact me and let me know what is being done to resolve this issue and make sure it doesn't happen again in the future. That way I'm not wasting my gas or my precious time driving to this particular location if the employees who are getting paid to be there are refusing to do their jobs.
Thank you in advance for your attention to this issue!
AS
Arthur Stewart
Nov 21, 2025
1.0
Was closed at 1:30 saw 2 guys smoking weed outside if u guys close earlier please update your times
CB
Caleb Brown
Oct 27, 2025
5.0
Great customer service.
TL
Thomas Lightsey
Oct 15, 2025
5.0
Triple Burger was great, I like the shakes too. I Didn't have to wait for the food long and the table were clean.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours at Wendy's in Baton Rouge, LA?
The drive-through at Wendy's in Baton Rouge is open daily from 9 AM to 2 AM.
Does this Wendy's location offer delivery and takeout options?
Yes, Wendy's in Baton Rouge offers both delivery and takeout services. You can order through their app or online at order.wendys.com.
Is Wendy's in Baton Rouge currently open and serving customers?
Yes, the Wendy's at 4545 Sherwood Forest Blvd. is open and committed to serving quality food daily.
Can I order breakfast at this Wendy's location?
Yes, this Wendy's location serves breakfast including combos, sandwiches, coffee, and sides.
What payment options are accepted at Wendy's on Sherwood Forest Blvd?
They accept American Express, Cash, Discover, Mastercard, and Visa.
How can I contact Wendy's Baton Rouge if I have questions or feedback?
You can call the location directly at (225) 906-2458, reach customer care via live chat on their website, or call 888-624-8140.
Where can I find the menu and nutritional information for Wendy's Baton Rouge?
Visit Wendy's menu website or mobile app to view menu items, pricing, and detailed nutrition and allergen info.
Are there any nearby fast food options apart from Wendy's at Sherwood Forest Blvd?
Yes, nearby fast food restaurants include Subway and another Wendy's. These provide convenient alternatives or options to try different offerings in the area.
What nearby places can customers visit before or after dining at Wendy's?
Customers may visit Tiger Sushi for Japanese cuisine, Kiss My Nails for beauty services, or UFC GYM Sherwood for fitness near Wendy's.
How can the nearby businesses like The Mortgage Lending Group and Justin Hewitt Tax Service be helpful to Wendy's customers?
Customers visiting Wendy's can access nearby services such as mortgage lending and tax advising conveniently in the same area, making it easy to handle errands along with grabbing a meal.