Taco Bell

3.3
862 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 9656 Airline Hwy in Baton Rouge. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
9656 Airline Hwy, Baton Rouge, LA
70815, United States

Hours

Reviews

3.3
862 reviews
5 stars
294
4 stars
159
3 stars
113
2 stars
71
1 star
225

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and dismissive behavior from staff, with several instances of orders being mishandled or forgotten.

Food Quality

Numerous reviews highlighted issues with food quality, including cold, stale, and incorrect orders, leading to dissatisfaction.

Cleanliness

The dining area and restrooms were frequently described as dirty and poorly maintained, contributing to a negative dining experience.

Order Accuracy

A significant number of customers experienced problems with incorrect orders, missing items, and poor communication regarding their requests.

Service Speed

Customers consistently noted long wait times for food, both in-store and at the drive-thru, often leading to frustration.
  • NK
    Natasha knows
    Oct 30, 2025
    2.0
    I went to get 2 chicken tacos. It's an up charge to substitute chicken instead of beef. When I do that I expect chicken in every bite. I bit into both tacos twice before I got a bite of chicken and the shell was stale. You talking about mad. That was so disappointing because I was hungry and hadn't eaten all day. I was busy. So for me to finally stop and get poor service mad me hangry= hungry and angry
  • DS
    D S
    Oct 28, 2025
    3.0
    Around 12:45am on Tuesday October 28th, placed an order for a party pack, totalling $23.75 for what's supposed to be 12 tacos. Not only do they NOT give any real kind of s volume price decrease, but apparently at this location your food checker inspected 90% of your food and gives you a full attitude after 5 calls, hangups, she the 6th attempt answered. They should be happy that Mr. Daniel was there. He was VERY professional, greeted me with a smile, listened to the concern, assured me he was going to fix the issue AND DID! I was short 2 tacos, I asked for 4 bc of the time and gas, which he accommodated. GREAT CUSTOMER SERVICE, AND PIPING HOT TACO'S!
  • NS
    nancye sanders
    Oct 23, 2025
    1.0
    We did not order the steak for the burrito, nor the dessert item. We did not get those items. Also taco shells were stale. Look at the tacos we got, see pics. Steak was so old, it had to be sitting on grill for sometime. These were steak supreme tacos. Awful. Lost my business forever. If I’m going to Pay that kind of money for tacos I’ll go to a place that has fresh abundant food. I worked in Food and beverage as a manager for 20 years I would never ever have served anyone that kind of food and you can’t send it back because you don’t know what you’re going to get in place of those terrible items,.
  • LL
    Life As Lexx
    Oct 17, 2025
    1.0
    They are super rude. They forgot my drink, food was cold , and messed up the order. When I went back to let them know they rudely dismissed me as if they couldn’t do anything like they weren’t the ones who messed my order up even after showing them proof of everything. Go to any other Taco Bell but this one . Also, I asked for it to be fresh and they even pulled me up for about 10 minutes . Just for my food to be cold and for them not to have all my items but had an attitude with me …. 0/10!!!!!!
  • KW
    KR Wright
    Oct 17, 2025
    1.0
    Well, we ordered and then stood there and waited 30 minutes for our food. When we finally asked, they said, "oh we forgot" and just shrugged their shoulders. Terrible lack of concern. No service and cold food. Wasted 45 minutes of our day.

Frequently Asked Questions About Taco Bell

What are the drive-through hours for Taco Bell at 9656 Airline Hwy in Baton Rouge?

The drive-through is open from 9:00 AM to 3:00 AM Monday, Tuesday, Thursday, Sunday; until 2:00 AM Wednesday; and until 4:00 AM Friday and Saturday.

What payment methods does this Taco Bell location accept?

They accept American Express, Cash, Discover, MasterCard, and Visa.