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McDonald's

2.9
(992 reviews)

Business Details

4979 Jones Creek Rd, Baton Rouge, LA
70817, United States
(225) 753-9139
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4979 Jones Creek Rd, Baton Rouge, LA
70817, United States

Hours

Reviews

2.9
992 reviews
5 stars
258
4 stars
152
3 stars
162
2 stars
110
1 star
310

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Food Quality

Customers reported issues with food quality, including cold items, incorrect orders, and contamination concerns.

Cleanliness

Several reviews mentioned unsanitary conditions and a lack of cleanliness in the restaurant.

Staff Attitude

Many customers noted unprofessional behavior from staff, including cursing and a lack of urgency.

Operational Issues

Frequent complaints about the restaurant being out of items, incorrect drive-thru operations, and inconsistent hours.
  • MG
    Marlon Gotch
    Feb 2, 2026
    5.0
    Late night snack. The young lady in the drive thru was friendly . They had what I wanted. 👍🏿👍🏿😊
  • JP
    Jessica Pierre
    Jan 19, 2026
    1.0
    Wow! Let me tell you about the experience I just had. I’m getting off from working a 12-hr shift and I’m looking for breakfast for myself and my family. This particular McDonalds isn’t exactly my neighborhood Mcds but it’s one that we’ve frequented. I’m down to my last two bites of my breakfast bacon and cheese bagel when my son says he just pulled a piece of hair out of his mouth from his meal - hotcakes and bacon. As he’s saying this I feel something in my mouth and what do we have here…a hair. Two pieces of hair clearly contaminated the bacon, the common food item between us. We call to inform this establishment of what we’ve discovered and the woman told us to bring the food back in order to rectify the situation. Am I to bring back the chewed up food I spit out when the contamination was discovered? Because besides that and a bite, I was pretty much already done with my sandwich. My son didn’t finish his bacon, but are we suppose to return that as well? I just can’t believe that customers, who actually still enjoy fast food like McDonalds, are basically screwed over because of health violations that the restaurant doesn’t want to correct on your behalf. I’m not looking for a free meal or a refund. Even if the woman just acknowledged their mistake, I like to think of myself as an understanding individual and things happen. But the way she handled this situation was very upsetting. I’m only leaving this review because I don’t believe that as customers that still patronize these establishments are being treated fairly and properly. Do you have money to waste? How would you feel already suffering through a hard bagel only to find out mid-meal that there was hair not only in your sandwich but on your child’s food as well. I know the restaurant couldn’t care less about their ratings which is probably why they have a 3.0, however the employee’s disregard for customer care and satisfaction should be noted and I’m going to keep pursuing this matter.
  • MM
    McSpankiE
    Dec 29, 2025
    1.0
    Waited in curbside for 30 minutes then went to drive thru said to go to second window then hands me a random bag when I clarify it wasn’t mine I was then told I needed to go inside then they get the order wrong anyway
  • VC
    Vicky Creasy
    Dec 23, 2025
    1.0
    Worst McDonald’s ever. They serve drive through before dine in and pickup. I waited 40 minutes for a cheeseburger, coke, and hot chocolate. They marked it picked up after 11 minutes. I asked multiple people about it. They were all rude, snippy, and the manager ignored me. Then one of them went in the back complaining and yelling at the manager for not Being a manager. Avoid this at all costs. If I could have just cancelled my order, I would have. Once they marked it picked up, you can’t cancel. $6 isn’t worth that wait and experience. The poor little boy in line waiting next to me was crying for his happy meal. Five drive through customers came in while I was waiting complaining their orders were wrong.
  • AM
    Amanda Murray
    Dec 22, 2025
    1.0
    I wish I could give a lower rating. Do not go here. This place is gross, the workers r so bad I thought I needed to make a whole review about it bc it’s that bad. I don’t usually take the time to do this- but I’m so angry. It’s the closest McDonald’s to our house and iv tried to bring my kid multiple times… thinking maybe they were just having a bad day. I won’t go back it’s absolutely horrible

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday and on Sunday, and from 5:00 AM to 1:00 AM on Friday and Saturday.

When is the drive-through at this McDonald's open?

The drive-through is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 1:00 AM on Friday and Saturday.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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