Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
2.9
921 reviews
5 stars
253
4 stars
132
3 stars
152
2 stars
77
1 star
307
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and long wait times for food.
Food Quality
Feedback indicated that food quality was inconsistent, with complaints about cold, undercooked, or poorly prepared items.
Cleanliness
Several reviews mentioned unsanitary conditions in the dining area and restrooms, contributing to a negative experience.
Management Issues
Customers expressed concerns about poor management and lack of accountability among staff, suggesting a need for better training and oversight.
- MWMichael WilkinsNov 2, 20251.0They lie about their in store hours
- MFMeagan FabreOct 13, 20251.0What an absolute joke of a McDonalds!! You will automatically be asked to park no matter what you ordered or how long it takes! The wait once you’ve parked is at least 15 minutes for chicken nuggets. After finally receiving your food, 1/2 the order will be left out of the bag…. If you go inside to retrieve the food you paid for, you will be treated like crap and ignored! They stare at you and talk to each other about how much they don’t care while not fixing the food you’re missing!! No one will speak to you or acknowledge that The food is being fixed….. no one will speak to you at all!! There’s no point in asking for a manager because when he comes out, he tells you it’s not his problem and he doesn’t care and refuses to help or say anyone’s name. Just an absolute waste of time and money!! If you love paying to be treated like trash check out this location!!
- BGBrittni GhoramSep 26, 20253.0Steak burnt, bagel burnt AND hard! Called no answer !
- WWWill WillSep 18, 20251.0Went through the drive thru and had to wait. They left part of my order. When I try to call the store about the mix up, the number listed is their fax number.
- SHSkylar HannaSep 11, 20251.09/11 4:12pm. These employees are rude. Snatched my cared out of my hand, screamed my total at me, slammed the window shut. Honestly wanted to flash out on your employees today. Do everyone a favor and train them on how costumer service works cause the way they speak to people is completely uncalled for.
Frequently Asked Questions About McDonald's
What are the regular business hours for McDonald's at 11989 Hooper Rd, Baton Rouge?
McDonald's at 11989 Hooper Rd, Baton Rouge is open daily from 5:00 AM to 11:00 PM.
What are the delivery hours for this McDonald's location?
Delivery service is available every day from 5:00 AM to 10:30 PM at this location.
Does this McDonald's location offer drive-thru service?
Yes, the drive-thru is open daily from 5:00 AM to 11:00 PM.
What types of payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can I use mobile apps to order food from this McDonald's?
Yes, you can order using the McDonald's App available on iOS and Android devices, or through their online ordering links.
What services are provided at this McDonald's location?
This location provides Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
Is there a convenient way to pick up my order at this McDonald's?
Yes, this McDonald's offers curbside pickup along with delivery options for your convenience.
What nearby fast food options are close to this McDonald's?
Nearby, you can find Taco Bell, Little Caesars Pizza, Dairy Queen, and Sonic Drive-In for a variety of fast food choices.
Are there financial services available near McDonald's at 11989 Hooper Rd?
Yes, Capital One ATM, Coinme, Edward Jones Financial Advisor, and Western Union are located nearby for your banking and financial service needs.
What other amenities can I find near McDonald's if I want to visit multiple places?
Nearby amenities include I Nails and Spa for beauty treatments, Walmart Neighborhood Market for grocery shopping, and AutoZone for auto parts and services.