Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Baton Rouge, LA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
478 reviews
5 stars
307
4 stars
60
3 stars
33
2 stars
14
1 star
64
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers praised the food for being fresh, flavorful, and delicious, although some noted a decline in quality recently.
Customer Service
Service experiences varied widely, with numerous complaints about poor customer service, including staff attitudes and order inaccuracies.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the bathrooms and dining areas.
Value for Money
While some customers found the prices reasonable and worth it, others felt the portions were small and not worth the cost.
Operational Issues
Customers reported problems with hours of operation, understaffing, and incorrect orders, leading to frustration.
- TRTori Ryan2 days ago1.0My husband and I pulled in the drive thru 10:00pm on Saturday, and sat there for 10 minutes until an employee hollered, "we closed" at us, even though the website hours site 3am as closing time. I'd try again sometime in the future, but would love the times to be updated!
- VJVon jDec 29, 20252.0Not worth the money
- CMCruz MunguiaDec 24, 20251.0El pollo tiene un olor a chiquillo no lo lavan huele mal
- RRRonDec 20, 20251.0Understaffed, hours of operation sign, invalid, lobby always closed, have to use drive tru, the size of portion like a pigeons, ordered rice and I get corn, always given other things and not asked or inform....and still 2 tortillas, what mexican do you know that eats only 2 tortillas at a seating...
- JHJames HarveyDec 18, 20251.0Stop supporting this place. The one in Baton Rouge on Airline has a racist staff. They give bad customer service to black people. The first time I went was in the drive through, and the lady snatched my debit card out of my hand.I later told my wife and she told me she had the same experience. I went back a few more times just to make sure I didn't overreact. And every time it's bad customer service. They tried to rush me through my order, when I already know what I want when I get there. And then they have an attitude when they get your order wrong. Google made me give them one star. But they don't deserve any.
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco in Baton Rouge?
El Pollo Loco is open daily from 10:00 AM to 3:00 AM.
Where is El Pollo Loco located in Baton Rouge?
El Pollo Loco is located at 10335 Airline Hwy, Baton Rouge, LA 70816, USA.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Can I order food from El Pollo Loco online?
Yes, you can order online through their official menu link at https://order.elpolloloco.com/menu/.
Does El Pollo Loco offer a drive-through service?
Yes, El Pollo Loco has a drive-through service available at this location.
Is free Wi-Fi available at El Pollo Loco?
Yes, free Wi-Fi is available for customers at El Pollo Loco.
How can I contact El Pollo Loco by phone or email?
You can call El Pollo Loco at +1 225-960-2603 or email them at epl3889@eplfranchisee.com.
Which nearby places can I visit before or after dining at El Pollo Loco?
Nearby, you can visit Waffle House for breakfast, Southern Style Granite for jewelry shopping, or Life Storage facilities if you need storage services.
Are there other fast food options close to El Pollo Loco?
Yes, Burger King is located nearby offering burger and fast food options.
What nearby conveniences might help customers visiting El Pollo Loco?
Nearby conveniences include Exxon & Mobil gas stations, Circle K convenience store, and ATM services at The Exchange Network and Bitcoin Depot, making it easy for customers to refuel, shop, or withdraw cash.