Brand Certified
El Pollo Loco
4.1(491 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
10335 Airline Hwy, Baton Rouge, LA
70816, United States
Certified by El Pollo Loco • Mar 01, 2026
(225) 960-2603
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/la/baton-rouge/10335-airline-hwy
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Baton Rouge, LA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.1
491 reviews
5 stars
310
4 stars
62
3 stars
35
2 stars
16
1 star
68
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for its flavor and freshness, particularly the chicken and burritos, but some noted inconsistencies in quality and preparation.
Service Issues
Numerous reviews highlighted poor customer service experiences, including rude staff, incorrect orders, and long wait times.
Cleanliness
Several customers reported unsanitary conditions in the restaurant, particularly in the bathrooms, which detracted from their overall experience.
Order Accuracy
Many customers expressed frustration with incorrect orders and missing items, indicating a need for improvement in order accuracy.
Value for Money
While some customers found the prices reasonable for the quality of food, others felt that the value had declined recently.
- SMSharon MccalopFeb 17, 20265.0Absolutely love their chicken taco salads in the tortilla bowl. So glad to find this place after moving here from Texas, where I can get the salad. Their burritos are big and filling.
- AEAl EspinosaFeb 17, 20261.0Mexican restaurant it doesn’t have a single lime. That’s not Mexican to me. A Pollo Loco you need to fix that
- GGGary GrissettFeb 8, 20265.01st time trying chicken here, my friends told me about the food. The chicken was everything they said it was. I'll take pictures next time, was too good after I tasted it and couldn't stop.
- DBDeyanna BourgeoisFeb 6, 20261.0Yesterday in DT I had the worst service I’ve ever experienced at this location. Amilie A. treated me poorly and made me feel uncomfortable due to her prejudgment of my appearance, even assuming I was ICE because I was dressed in all black with a navy blue backpack. My Coke tasted disgusting, and although they offered to remake it, I couldn’t return since I was on my lunch break. She was also rude and forgot my fork for my salad. This experience was unacceptable.
- CVChristian VargasJan 29, 20262.0Mediocre place, bathroom without handsoap or paper towels, food was average (coleslaw was horrible) tortillas cold and nasty. They treat you like they are doing you a favor, horrible costumer service. To top it off they didn’t have straws for drinks.
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco in Baton Rouge?
El Pollo Loco is open daily from 10:00 AM to 3:00 AM.
Where is El Pollo Loco located in Baton Rouge?
El Pollo Loco is located at 10335 Airline Hwy, Baton Rouge, LA 70816, USA.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Can I order food from El Pollo Loco online?
Yes, you can order online through their official menu link at https://order.elpolloloco.com/menu/.
Does El Pollo Loco offer a drive-through service?
Yes, El Pollo Loco has a drive-through service available at this location.
Is free Wi-Fi available at El Pollo Loco?
Yes, free Wi-Fi is available for customers at El Pollo Loco.
How can I contact El Pollo Loco by phone or email?
You can call El Pollo Loco at +1 225-960-2603 or email them at epl3889@eplfranchisee.com.
Which nearby places can I visit before or after dining at El Pollo Loco?
Nearby, you can visit Waffle House for breakfast, Southern Style Granite for jewelry shopping, or Life Storage facilities if you need storage services.
Are there other fast food options close to El Pollo Loco?
Yes, Burger King is located nearby offering burger and fast food options.
What nearby conveniences might help customers visiting El Pollo Loco?
Nearby conveniences include Exxon & Mobil gas stations, Circle K convenience store, and ATM services at The Exchange Network and Bitcoin Depot, making it easy for customers to refuel, shop, or withdraw cash.
Brand Certified Facts from El Pollo Loco
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Certified March 01, 2026Yext Knowledge Graph
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