Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Baton Rouge, LA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
469 reviews
5 stars
306
4 stars
59
3 stars
33
2 stars
13
1 star
58
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently praised the food for being fresh, flavorful, and delicious, with specific mentions of the grilled chicken and various menu items.
Service Issues
Several reviews highlighted poor customer service experiences, including slow service, incorrect orders, and unhelpful staff.
Cleanliness
Multiple customers noted cleanliness issues, particularly in the bathrooms and dining area, which detracted from their overall experience.
Pricing
Many customers found the prices to be reasonable and affordable, often mentioning good value for the quality of food.
Inconsistency
There were reports of inconsistent food quality and service, with some visits being excellent while others were disappointing.
- FLfrank lasorsaNov 7, 20255.0Best chicken meal i had so far and the price great.
- CHChrista HallOct 28, 20255.0It's kind of expensive but it's really good and worth the price. We've been there before but this time we got the burrito bowl and two street tacos with avocado. 🤯 So amazing 😍
- APAlexis ParrishOct 28, 20255.0Great food! Great respectable people
- BBBam BrownOct 26, 20255.0Food was great. Just like I remember in Cali. The chicken was hot, fresh and unmatched.
- ABAl BonaventureOct 12, 20251.0A friend and i went to El pollo loco yesterday. I told the girl, (Syndi) that we wanted two burritos, dine in. She said you want one? I said yes and my friend also, she said $8.05 plus tax. I said NO we want two burritos. She said is four burritos? I said OMG I WANT TWO BURRITOS, PERIOD, THATS ALL. After a few minutes we took our tray to our table, I went back to the counter for cilantro sauce as she only gave us two tiny cups of one guacamole and one fire sauce. There was a guy at the counter now, he said oh, i go see. He wandered around back there for about five minutes came back and told me we don't have any cilantro. I said where is Syndi? She came back and said i get you cilantro but i charge extra. I told her are you kidding me? the menu says with cilantro, she said ok just this time. I think this was a deliberate act as they had a grin on there face the whole time. I will never go back.
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco in Baton Rouge?
El Pollo Loco is open daily from 10:00 AM to 3:00 AM.
Where is El Pollo Loco located in Baton Rouge?
El Pollo Loco is located at 10335 Airline Hwy, Baton Rouge, LA 70816, USA.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Can I order food from El Pollo Loco online?
Yes, you can order online through their official menu link at https://order.elpolloloco.com/menu/.
Does El Pollo Loco offer a drive-through service?
Yes, El Pollo Loco has a drive-through service available at this location.
Is free Wi-Fi available at El Pollo Loco?
Yes, free Wi-Fi is available for customers at El Pollo Loco.
How can I contact El Pollo Loco by phone or email?
You can call El Pollo Loco at +1 225-960-2603 or email them at epl3889@eplfranchisee.com.
Which nearby places can I visit before or after dining at El Pollo Loco?
Nearby, you can visit Waffle House for breakfast, Southern Style Granite for jewelry shopping, or Life Storage facilities if you need storage services.
Are there other fast food options close to El Pollo Loco?
Yes, Burger King is located nearby offering burger and fast food options.
What nearby conveniences might help customers visiting El Pollo Loco?
Nearby conveniences include Exxon & Mobil gas stations, Circle K convenience store, and ATM services at The Exchange Network and Bitcoin Depot, making it easy for customers to refuel, shop, or withdraw cash.