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McDonald's

3.4
(863 reviews)
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Business Details

2005 E Madison, Bastrop, LA
71220, United States
(318) 281-8769
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2005 E Madison, Bastrop, LA
71220, United States

Hours

Reviews

3.4
863 reviews
5 stars
295
4 stars
153
3 stars
177
2 stars
86
1 star
152

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, rude employees, and incorrect orders.

Food Quality

Many reviews mentioned cold, stale, or poorly prepared food, including burnt buns and missing items.

Machine Malfunctions

The frappe and ice cream machines were often reported as out of order, leading to customer dissatisfaction.

Cleanliness Concerns

Several customers noted that the restaurant was dirty, including unclean restrooms and poorly maintained drink machines.

Mixed Experiences

While some customers had positive experiences with friendly service and fresh food, these were overshadowed by numerous complaints.
  • HH
    Hiredhand
    Feb 17, 2026
    4.0
    It's McDonald's. It just happens to be one of the quicker ones
  • JS
    jennifer soer
    Jan 4, 2026
    1.0
    Didn’t have the frappe that I ordered!! When asked for substitute didn’t have any iced coffee!! Didn’t give refund! There is a way for them to put online that it’s out, but they didn’t do that?
  • MJ
    Michael Johnson
    Dec 19, 2025
    1.0
    No drink machine in the lobby, or napkins or condiments. You have to ask for refills or the things mentioned above, and most of the drinks were out. Waited 25 minutes for our meals, and the buns on my burgers were burnt. Almost witnessed a fight because someone's fries were cold. Ordered a frappe before I left, and had to wait another 30 minutes for that. Frappe was half full. It was late at night and I needed to be on the road, or I'd have asked for a new one.
  • BA
    Britley Armstrong
    Nov 11, 2025
    3.0
    Curbside orders always take so long...at least 30 minutes
  • RS
    Rebekah Scott
    Nov 4, 2025
    1.0
    No cups! No coffee!This place is awful. Windows person is RUDE!
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Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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