Service Quality
Customer service experiences vary widely; some staff are friendly and helpful, while others are reported as rude and unprofessional.
Food Quality
Food quality is inconsistent, with reports of cold or incorrectly prepared items, as well as complaints about portion sizes.
Cleanliness
The cleanliness of the restaurant is often criticized, with reports of dirty floors and bathrooms.
Management
Management, particularly Frank, receives mixed reviews; some praise his efforts to improve service, while others report negative interactions.