McDonald's

3.6
2392 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1520 W Lexington Ave, Winchester, KY
40391, United States

Hours

Reviews

3.6
2,392 reviews
5 stars
891
4 stars
569
3 stars
425
2 stars
197
1 star
310

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly staff while others report rude or unprofessional behavior.

Food Quality

Food quality is inconsistent, with reports of cold, poorly prepared items and issues with order accuracy.

Wait Times

Long wait times are frequently mentioned, especially during peak hours, leading to customer frustration.

Cleanliness

The cleanliness of the restaurant is often criticized, with reports of dirty tables and unsanitary conditions.

Pricing

Many customers express dissatisfaction with high prices, feeling that the value does not match the quality of food and service.
  • AC
    Antayius Caldwell
    Nov 11, 2025
    1.0
    Customer service is horrible and I didn’t get my kids happy meal
  • LK
    Lori Keene
    Nov 9, 2025
    5.0
    Always love their food. Fresh food, friendly staff.
  • LL
    LeAnn
    Oct 24, 2025
    1.0
    I found a rodent dropping inside with the chicken wrap that I had ordered this is absolutely disgusting and will be the last time I ever order from McDonald's
  • RC
    Rhiannon Clem
    Oct 14, 2025
    2.0
    Want to wait forever in line? This is the place. I placed a pick up order on the app at lunch time. All the curbside spots were full and the line was backed up to the road to exit the area. I waited 45 minutes to get through the line to get to the window to pick up the food. Then the lady at the payment was nice and friendly but the guy at the pick up window was so unamused by his job. He just stood there waiting and waiting and waiting. Our order wasn't complicated at all. I just wish they were more efficient especially during a lunch time on a weekend.
  • HW
    Hannah Wellinghurst
    Oct 5, 2025
    1.0
    1. While going through the drive-through, we could hear all of the goofing off through the speaker. When ordering, there weren't any words said to us unless we tried to get them to say things. The total price for the order was on the screen correctly, but the woman on the speaker acted like we were interrupting a conversation she was having (which we were) to tell us the price. 2. The man in the first window handed the drink out to us. We asked if we were to get the food from that window, as well. Maybe he had assumed we left already, because we had to really try and get his attention for an answer. He answered "yes". Eye contact, and even completely facing toward us, wasn't a thing. 3. During the wait at this first window, the man had gone off to talk with his friends out of sight. We were able to see the questionable crumbs and dried splashes of something (I couldn't tell what it was) that were all around the things in sight. It made me question if our food was going to have those mystery crusties in it. 4. We were told to go to the second window by the same man as before. He was walking past the window as he spoke. He never made eye contact; he never faced our direction. 5. The second window gave us a better feeling. The manager popped out and asked us what we ordered. She handed us the bag of food. She was the only professional in that store. Though, I do feel bad about how stressed she looked when she was looking back in her employees' directions. 6. The fries weren't that great; barely mediocre. The burger itself was charred on one side. I figured this out when I was looking for the mysterious crunchy bits I was getting. This is my first time experiencing a burnt McDonald's burger. Presentation was good, so I assume the nice manager woman prepared it. 7. Thank you for reading about my experience. I hope this is useful to you! I just know I'm not going there again.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's in Winchester, KY?

McDonald's in Winchester, KY is open from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.