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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customer experiences with service quality are mixed, with some praising friendly staff while others report rude or unprofessional behavior.
Food Quality
Food quality is inconsistent, with reports of cold, poorly prepared items and issues with order accuracy.
Wait Times
Long wait times are frequently mentioned, especially during peak hours, leading to customer frustration.
Cleanliness
The cleanliness of the restaurant is often criticized, with reports of dirty tables and unsanitary conditions.
Pricing
Many customers express dissatisfaction with high prices, feeling that the value does not match the quality of food and service.
AC
Antayius Caldwell
Nov 11, 2025
1.0
Customer service is horrible and I didn’t get my kids happy meal
LK
Lori Keene
Nov 9, 2025
5.0
Always love their food. Fresh food, friendly staff.
LL
LeAnn
Oct 24, 2025
1.0
I found a rodent dropping inside with the
chicken wrap that I had ordered this is absolutely disgusting and will be the last time I ever order from McDonald's
RC
Rhiannon Clem
Oct 14, 2025
2.0
Want to wait forever in line? This is the place. I placed a pick up order on the app at lunch time. All the curbside spots were full and the line was backed up to the road to exit the area. I waited 45 minutes to get through the line to get to the window to pick up the food. Then the lady at the payment was nice and friendly but the guy at the pick up window was so unamused by his job. He just stood there waiting and waiting and waiting. Our order wasn't complicated at all. I just wish they were more efficient especially during a lunch time on a weekend.
HW
Hannah Wellinghurst
Oct 5, 2025
1.0
1. While going through the drive-through, we could hear all of the goofing off through the speaker. When ordering, there weren't any words said to us unless we tried to get them to say things. The total price for the order was on the screen correctly, but the woman on the speaker acted like we were interrupting a conversation she was having (which we were) to tell us the price.
2. The man in the first window handed the drink out to us. We asked if we were to get the food from that window, as well. Maybe he had assumed we left already, because we had to really try and get his attention for an answer. He answered "yes". Eye contact, and even completely facing toward us, wasn't a thing.
3. During the wait at this first window, the man had gone off to talk with his friends out of sight. We were able to see the questionable crumbs and dried splashes of something (I couldn't tell what it was) that were all around the things in sight. It made me question if our food was going to have those mystery crusties in it.
4. We were told to go to the second window by the same man as before. He was walking past the window as he spoke. He never made eye contact; he never faced our direction.
5. The second window gave us a better feeling. The manager popped out and asked us what we ordered. She handed us the bag of food. She was the only professional in that store. Though, I do feel bad about how stressed she looked when she was looking back in her employees' directions.
6. The fries weren't that great; barely mediocre. The burger itself was charred on one side. I figured this out when I was looking for the mysterious crunchy bits I was getting. This is my first time experiencing a burnt McDonald's burger. Presentation was good, so I assume the nice manager woman prepared it.
7. Thank you for reading about my experience. I hope this is useful to you! I just know I'm not going there again.
What are the regular opening hours for McDonald's in Winchester, KY?
McDonald's in Winchester, KY is open from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.
When is the drive-thru service available at this McDonald's location?
The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.
Does this McDonald’s offer delivery services?
Yes, delivery is available. The delivery hours are 5:00 AM to 10:30 PM Monday through Thursday, 5:00 AM to 11:30 PM on Friday and Saturday, and 6:00 AM to 10:30 PM on Sunday. You can order online via their delivery URL.
Can I use curbside pickup at this McDonald's location?
Yes, curbside pickup is available as one of the pickup and delivery services offered.
What payment options are accepted at McDonald's Winchester?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is there a McDonald's app available for ordering?
Yes, you can order through the McDonald's App available on both the Apple App Store and Google Play Store.
What services does this McDonald's location provide to customers?
This location offers Drive Thru, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
What nearby stores or attractions can I visit around McDonald's at 1520 W Lexington Ave?
Nearby you can visit Redbox for rentals, Wincity Sports Cards as a hobby shop, Sir Pizza of Kentucky, Applebee's Grill + Bar, and shopping at T.J. Maxx. These places provide options for dining and shopping before or after your visit to McDonald's.
Is there a nearby church if I want to visit one close to McDonald's in Winchester?
Yes, Man O’ War Church Winchester and Corinth Christian Methodist Episcopal Church are nearby if you'd like to attend a service before or after your meal.
Are there automotive service centers near this McDonald's location?
Yes, nearby automotive service centers include Rogers Exhaust & Performance, Rod Hatfield Chrysler Dodge Jeep Ram, Rod Hatfield CDJ Service, and Pro lube plus for oil changes.