Dairy Queen Grill & Chill

3.7
710 reviews

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
55 N Main St, Winchester, KY
40391-2605, United States

Hours

Reviews

3.7
710 reviews
5 stars
295
4 stars
161
3 stars
117
2 stars
39
1 star
98

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with cold, poorly prepared food, including cold burgers and soggy fries.

Service Issues

Many reviews highlighted poor customer service, including rude employees, long wait times, and incorrect orders.

Inconsistency

The quality of food and service varied significantly depending on the time of day, with some shifts performing better than others.

Cleanliness Concerns

Several customers noted unsanitary conditions and unprofessional behavior from staff, impacting their overall experience.
  • CD
    Cara Dials
    Jan 3, 2026
    1.0
    WHY would you put a ginormous power pole in the MIDDLE of the parking lot without any yellow tape or hazard paint?! My husband dented his new truck just backing out of a space. Dumbest thing I’ve ever seen in my life.
  • SD
    Steven Derome
    Dec 18, 2025
    1.0
    Everyone i go here I’m disappointed. Foods cold and they skimp on everything. Any other Dairy Queen is fine but this one is…..trash. Ordered a flamethrower today with extra thrower sauce….. below is what I got. Cold patties with a half a tablespoon of sauce: not even enough sauce to taste. Definitely calling corporate this time. Last time I tried calling the store they were rude and combative. If you hate your job that much get a new one. Better business bureau complaint to follow. 0/10 would NEVER recommend
  • SW
    Stephen white
    Nov 22, 2025
    5.0
    Gotta love DQ its always the best
  • JT
    Jessica Taylor
    Oct 7, 2025
    1.0
    Their food is good but they won’t answer the phones
  • SF
    Stapleton Fencing
    Sep 12, 2025
    3.0
    This location only has good tasting food during 1st shift and that includes friendly employees and good customer service. Food comes out hot, etc. 2nd shift is the total opposite at this location for some reason.. food is sloppy looking, customer service is a big issue. Night shift needs alot of work.

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food does Dairy Queen Grill & Chill serve?

Dairy Queen Grill & Chill offers classic fast-food items including soft-serve ice cream, signature shakes, burgers, and fries.

What are the opening hours for Dairy Queen Grill & Chill?

The restaurant is open from 5:30 AM to 10:30 PM Monday through Saturday, and from 7:00 AM to 10:30 PM on Sundays.