Customers frequently reported issues with cold, poorly prepared food, including cold burgers and soggy fries.
Service Issues
Many reviews highlighted poor customer service, including rude employees, long wait times, and incorrect orders.
Inconsistency
The quality of food and service varied significantly depending on the time of day, with some shifts performing better than others.
Cleanliness Concerns
Several customers noted unsanitary conditions and unprofessional behavior from staff, impacting their overall experience.
CD
Cara Dials
Jan 3, 2026
1.0
WHY would you put a ginormous power pole in the MIDDLE of the parking lot without any yellow tape or hazard paint?! My husband dented his new truck just backing out of a space. Dumbest thing I’ve ever seen in my life.
SD
Steven Derome
Dec 18, 2025
1.0
Everyone i go here I’m disappointed. Foods cold and they skimp on everything. Any other Dairy Queen is fine but this one is…..trash. Ordered a flamethrower today with extra thrower sauce….. below is what I got. Cold patties with a half a tablespoon of sauce: not even enough sauce to taste. Definitely calling corporate this time. Last time I tried calling the store they were rude and combative. If you hate your job that much get a new one. Better business bureau complaint to follow. 0/10 would NEVER recommend
SW
Stephen white
Nov 22, 2025
5.0
Gotta love DQ its always the best
JT
Jessica Taylor
Oct 7, 2025
1.0
Their food is good but they won’t answer the phones
SF
Stapleton Fencing
Sep 12, 2025
3.0
This location only has good tasting food during 1st shift and that includes friendly employees and good customer service. Food comes out hot, etc. 2nd shift is the total opposite at this location for some reason.. food is sloppy looking, customer service is a big issue. Night shift needs alot of work.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill serve?
Dairy Queen Grill & Chill offers classic fast-food items including soft-serve ice cream, signature shakes, burgers, and fries.
What are the opening hours for Dairy Queen Grill & Chill?
The restaurant is open from 5:30 AM to 10:30 PM Monday through Saturday, and from 7:00 AM to 10:30 PM on Sundays.
Is Dairy Queen Grill & Chill wheelchair accessible?
Yes, the location is wheelchair accessible and provides amenities such as booster seats and high chairs for families.
Does Dairy Queen Grill & Chill offer outdoor seating and WiFi?
Yes, there is outdoor seating available and free WiFi for customers.
Can I order food from Dairy Queen Grill & Chill online?
Yes, you can order pickup online via their ordering URL on the Dairy Queen website.
Is there a drive-thru service at Dairy Queen Grill & Chill?
Yes, this location offers a drive-thru service for convenient ordering and pickup.
Are there any nearby entertainment options close to Dairy Queen Grill & Chill?
Yes, nearby you can visit Leeds Theater and Leeds Centre For The Arts for cinema and performing arts experiences before or after your meal.
Where can families with children visit nearby Dairy Queen Grill & Chill?
Families can visit the Clark County Child Development Center nearby for child care and preschool services, or take kids to Thoroughbred Gymnastics for physical activity.
Are there shopping options near Dairy Queen Grill & Chill?
Yes, nearby shopping includes A Bit of Sass Boutique, Magenta Moon arts and crafts store, and Weird Owlz Vintage and Craft thrift store.
Does Dairy Queen Grill & Chill close on holidays?
Yes, the restaurant is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).