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Brand Certified

Arby's

3.9
(632 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
701 S 10th St, Williamsburg, KY
40769, United States

Hours

Reviews

3.9
632 reviews
5 stars
282
4 stars
161
3 stars
102
2 stars
43
1 star
44

What are people saying?

AI-generated from recent customer reviews

Food Quality

Food quality is inconsistent, with reports of cold, overcooked, or improperly prepared items, but some customers enjoyed their meals.

Service Issues

Customer service experiences vary widely; some staff are praised for being friendly and helpful, while others are criticized for rudeness and poor order accuracy.

Cleanliness

The restaurant is generally reported as clean, but there are serious concerns about hygiene practices among staff.

Speed of Service

Service speed is often slow, with multiple complaints about long wait times even when the restaurant is not busy.
  • SS
    Sheila
    Oct 26, 2025
    1.0
    Food had hair in it!!! What do they stand over the food and brush their hair. They also made the wrong sandwich. Highly recommended not to eat here.
  • EL
    Em Love
    Sep 4, 2025
    2.0
    I went through earlier in the week, debated on leaving a review but after talking with a friend who had a similar experience this week i thought its deserved. The blond woman working the drive through displayed terrible customer service. She didnt offer my receipt after payment which isn't that big of an ordeal, until you realize you have food missing. One of my fries was missing out of the order so I went into the lobby to get the rest of my order. The only grace I'll offer is there were 2 cars in the drive through and a couple in lobby. Anyone who lives local knows that's a lot of business for that building so I understand if they were panicked to have to deal with more than one order at a time. When I approached the counter the drive through worker (who looked dressed as a manager. No name badge though so who could know) was bagging. I said "excuse me",very politely mind you, just to be ignored by this woman. She took the bag and stayed at the drive through window throughout the rest of my interaction. The poor boy working the register came by to assist me. I explained the situation to him and he was very friendly and didnt hesitate to fix my issue. There was no hold on fries (none downed either) so either the issue was she forgot my fries and didnt care to correct her blunder and let someone else do it or she didnt want to make it up to save time and send the bag out. Either way unacceptable behavior especially if that was the on duty manager. Food wasn't bad though, the cook and the register worker don't deserve a shitty review
  • NM
    Nick Massengale
    Dec 29, 2017
    1.0
    Probably the worst fast food place ive visited in a long time and i worked fast food for 3 years
  • MD
    Miranda Lynn Dye
    Jul 12, 2016
    2.0
    high and long wait

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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