Customers reported mixed experiences with service, noting both friendly staff and instances of poor service, especially in the drive-thru.
Food Quality
Feedback on food quality was inconsistent, with some praising the taste while others complained about cold or poorly prepared items.
Cleanliness
The restaurant was generally noted for being clean, which was appreciated by many customers.
Pricing
Several customers mentioned that prices are becoming too high, comparing them to steakhouse prices.
Ice Cream
The ice cream received positive remarks, with many customers enjoying the variety and quality.
RY
Rosemary York
Oct 20, 2025
5.0
A little bit expensive but usually great service.
BH
Bracken Hays
Aug 7, 2025
5.0
Everyone is nice and the food is super
AA
Alexis
Jun 20, 2025
1.0
Awful experience through the drive thru. I just wanted a coffee not hear hear people complain about how customers drive. It’s a shame no one can go through a drive thru anymore and be greeted with a smile at the least instead the lady taking my money just turned her head and then didn’t even look at me to hand me my coffee.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Whitesburg, KY?
Dairy Queen Grill & Chill is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 7:00 AM to 10:00 PM. It is closed on Thanksgiving Day and Christmas Day.
What type of food and treats does Dairy Queen Grill & Chill specialize in?
They specialize in soft-serve ice cream, Blizzard® Treats, Grillburgers®, shakes & malts, and Chicken Strip Baskets.
Does Dairy Queen Grill & Chill offer any services for families with children?
Yes, the location is family-friendly and offers booster seats, high chairs, and is good for kids.
Is drive-thru service available at this Dairy Queen location?
Yes, there is a drive-thru available for convenient ordering and pickup.
Can I order food ahead of time at Dairy Queen Grill & Chill?
Yes, you can place orders online for pickup through their official ordering website.
Does Dairy Queen Grill & Chill provide amenities such as seating and Wi-Fi?
Yes, the location has both indoor and outdoor seating, restrooms, and free Wi-Fi for customers.
Where is Dairy Queen Grill & Chill located in Whitesburg, KY?
It is located at 800 Hazard Rd, Whitesburg, KY 41858-7303, USA.
Are there any nearby gas stations where I can fuel up before or after visiting Dairy Queen?
Yes, Marathon gas station is nearby, which makes it convenient for customers to refuel their vehicles before or after enjoying their meal.
What convenience stores or pharmacies are close to Dairy Queen Grill & Chill?
Rite Aid pharmacy and Family Dollar store are nearby, providing options for quick shopping or pharmacy needs before or after dining.
Are there any local attractions near Dairy Queen Grill & Chill for families to explore?
Yes, the Community Garden park is close by, offering a nice outdoor activity option for families visiting the area.