McDonald's

3.6
580 reviews
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Business Details

1640 W Main St, West Liberty, KY
41472, United States
(606) 467-2486
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1640 W Main St, West Liberty, KY
41472, United States

Hours

Reviews

3.6
580 reviews
5 stars
224
4 stars
119
3 stars
98
2 stars
44
1 star
95

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported that the food was often cold, stale, or poorly prepared, with many expressing disappointment in the overall quality.

Service Issues

Many reviews highlighted slow service, frequent order mistakes, and rude staff, leading to a negative dining experience for several customers.

Cleanliness

Several customers noted that the restaurant was not well-maintained, with dirty dining areas and unsanitary conditions reported.

Positive Experiences

Despite the negative feedback, some customers mentioned friendly staff and good service during their visits, indicating that there are occasional positive experiences.
  • BW
    Brett Wait
    Dec 13, 2025
    1.0
    Food is always damn near rubber, let alone they always forget 2+ items you order
  • AD
    Amber Desjardin
    Dec 9, 2025
    1.0
    This has to be the worst McDonald's I have ever eaten at. I get it once in awhile you might get something that doesn't taste good, but this is literally the 3rd time everything has been horrible! We got the Grinch meals they came in regular bags extremely disappointed right off the bat.... Everything was cold and the nuggets were awful! Our burgers were so salty you couldn't even eat them and they also were not fresh! Also how is it that our food is cold and old every single time.... It's always in the evening. Over $30 worth of food over half went in the trash and it tore our stomach up. It's the closest location to us.... But we won't be eating at this location again.
  • JJ
    Jim
    Dec 8, 2025
    1.0
    Born and raised around here and just recently the people have been horrible inside of the McDonald’s just being completely rude and disgusting to there customers this wasn’t just a one time thing, I never write about things like this but it’s horrible here the customer service and the management!!!
  • MB
    Ms. Bowman
    Nov 17, 2025
    5.0
    The drive thru is a little crowded for parking. But its manageable. Food is great, the workers was friendly and polite. I really enjoyed this visit!
  • CF
    corey francis
    Nov 9, 2025
    1.0
    It’s the sorriest bunch of workers I’ve ever seen and the food is pitiful. And im pretty sure the girl that works the window in the afternoon got mad and punctured a few holes in my sauce cup because she’s to lazy to do her job the first time.
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Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's in West Liberty, KY?

McDonald's in West Liberty, KY is open daily from 5:00 AM to 11:00 PM.

When is the drive-thru open at this McDonald's location?

The drive-thru is open from 4:30 AM to midnight Monday through Saturday, and from 5:30 AM to midnight on Sunday.