McDonald's

3.6
1037 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
225 Mary Grubb's Hwy, Walton, KY
41094, United States

Hours

Reviews

3.6
1,037 reviews
5 stars
369
4 stars
249
3 stars
180
2 stars
77
1 star
162

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, particularly at the drive-thru.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Speed of Service

Customers consistently noted slow service times, especially during busy hours, with some waiting excessively for their orders.

Food Quality

Mixed reviews on food quality, with some customers receiving cold or poorly prepared items.

Staff Friendliness

While some staff were praised for being friendly and helpful, others were described as dismissive and rude.
  • LR
    Logan Rose
    6 days ago
    1.0
    Don’t go to this location unless you want to be accused of attempting to steal. My father used the mobile app to place an order. Once we got to the restaurant, they tried to say we didn’t order anything, even though we had the order on the app and the money had already come out of his account. Then they started accusing him of trying to steal. The employee raised her voice and was extremely hostile. We ended up leaving without any food. Very discriminatory…
  • LL
    Lucy
    Nov 16, 2025
    1.0
    I normally go to this McDonalds for a quick lunch or dinner when needed. Through my last few visits, especially over the past week- customer service has significantly declined along with the food. The female employee who took my order comes off very rude and annoyed. I was then asked to pull around once I got to the second window. There was no hello, just pull around. I pulled around and the employee who brought my food basically shoved the bags into my hands, walked away then proceeded to talk to what appeared to be teenage friends walking out of the restaurant immediately. There was no hello nor have a good day. I was missing 1 item and then found I had a burger that I did not order. My food was not fresh. My wraps were tough. Definitely will not be returning.
  • JD
    Jeffrey Davis
    Nov 16, 2025
    1.0
    Says opens at 5am and guess what not open at 5am not 5:30am they just open when they want.
  • MM
    Mackenzie
    Nov 6, 2025
    1.0
    So I had come here a few days ago and ordered 2 double hamburgers plain and got 2 double cheeseburgers. Well today I order on the app and order one double hamburger plain and I get another double cheeseburger so I go back through and tell them that I was supposed to get a double hamburger plain and when I get home and open it, it’s a single hamburger with pickles, mustard, and ketchup. Not sure why it’s hard to follow what’s on the order but it doesn’t make sense how it happens 3 times in a row.
  • GG
    Gabe
    Nov 5, 2025
    1.0
    I was just with my church group and we had a person with us that was black and the night shift manager said something that was towards him and it was racist the thing that she said was that this place was not a jungle gyms and that sounds so racist that I think she should be fired for it. And also she said that she would get my church group banned

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's in Walton, KY?

McDonald's in Walton, KY is open daily from 5:00 AM to 11:00 PM, except Sunday when it opens at 5:00 AM and closes at 11:00 PM as well.

What are the delivery hours at this McDonald's location?

Delivery is available from 5:00 AM to 11:30 PM Monday through Wednesday, Friday, and Saturday; on Thursday from 5:00 AM to 10:30 PM; and on Sunday from 6:00 AM to 11:30 PM.