McDonald's

3.4
2244 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
306 Richwood Rd, Walton, KY
41094, United States

Hours

Reviews

3.4
2,244 reviews
5 stars
732
4 stars
468
3 stars
441
2 stars
202
1 star
401

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported frequent mistakes with their orders, including missing items and incorrect food.

Service Speed

Many reviews highlighted long wait times for both drive-thru and in-store orders, with some customers waiting over 30 minutes.

Staff Attitude

Customer service was often described as rude or unhelpful, with several instances of staff displaying a lack of professionalism.

Food Quality

Several customers complained about the quality of food, mentioning cold items, poorly assembled sandwiches, and unsatisfactory cooking.

Cleanliness

The cleanliness of the dining area and restrooms was criticized, with reports of dirty tables and unsanitary conditions.
  • BS
    Becky Self
    1 day ago
    2.0
    My quarter pounder was not at all what I ordered. I asked for lettuce tomatoes and mayo only. They gave me it with picked onions bacon mustard and ketchup. I am traveling to TN from Ohio. We were on the rode. Couldn't go back
  • SR
    Sanctus Rahx
    6 days ago
    5.0
    Some of the kindest staff members I've ever seen at a fast food restaurant. I can't remember the last time I saw fast food staff with genuine smiles. I felt happy just to be in that McDonald's. I tried to get the attention of the manager to leave a compliment, but I ran out of time. I'm pretty sure her name was Amber. Whatever they're paying her, it's not enough. Great food and atmosphere.
  • LE
    Lindsay Eminhizer
    Nov 16, 2025
    1.0
    Order was wrong. She said there is nothing they can do about it. We even have the receipt. When we called to speak to a manager, she said hang on, changed her voice then pretended to be the manger. She accidentally slipped up which is how we know. They are incredibly rude and disrespectful people working there at night. We wasn’t even mad about the wrong order, just wanted what we ordered. They forever lost some customers here and i will Make a post on Mc donalds facebook.
  • BB
    Blank Blank
    Nov 14, 2025
    1.0
    The food was cold and nasty probably one of the worst mc donalds I've been to
  • FM
    Fernando Mendez
    Nov 11, 2025
    5.0
    They accommodated my black pepper allergy, thank you , Sharon

Frequently Asked Questions About McDonald's

What are McDonald's delivery hours in Walton, KY?

Delivery is available from 5:00 AM to 11:30 PM Monday through Wednesday and Friday to Saturday, 5:00 AM to 10:30 PM on Thursday, and 6:00 AM to 11:30 PM on Sunday.

Does this McDonald's location offer drive-thru service, and what are its hours?

Yes, it offers drive-thru service daily from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.