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Arby's

3.4
(515 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
205 Mary Grubbs Pkwy, Walton, KY
41094, United States

Hours

Reviews

3.4
515 reviews
5 stars
165
4 stars
122
3 stars
68
2 stars
49
1 star
111

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and rude staff interactions.

Food Quality

While some customers enjoyed the food, many complained about cold, poorly prepared items and missing ingredients.

Cleanliness

Several reviews highlighted dirty dining areas and restrooms, contributing to a negative dining experience.

Customer Service

Mixed feedback on customer service; some praised friendly staff while others reported rude behavior and lack of assistance.
  • TB
    Todd Braunwart
    Feb 2, 2026
    1.0
    Why am I still waiting for my food!? I ordered online, came through the drive thru and am still waiting. Now that I got my food I cant get into it because you all sealed the bag and the straw holes on the cups!!! Seriously what is wrong with this company!? Do you not want me to enjoy my food? Why make it so difficult to put a straw into my lid!? Also I wasnt given any straws!! SERIOUSLY!!? get your stuff together!!
  • BM
    Benjamin Mancino
    Jan 26, 2026
    5.0
    Billy is the man took great care of me during the snow storm
  • RX
    RTR XNX
    Jan 19, 2026
    1.0
    0 stars, terrible service, one great manager, but terrible service
  • RH
    Ruth Hendren
    Oct 22, 2025
    4.0
    The food was great. Hit the spot. All the tables where dirty so we had to kinda clean one before we sat down.
  • PP
    Patty P
    Sep 20, 2025
    1.0
    The drive thru wait was long and only one car in front of us. The fries were not hot or fresh, they were DRENCHED in grease and soggy. I put them in the air fryer when we got home and that didn't help so in the garbage they went, literally inedible. We weren't given any straws with 2 diet coke and shake so couldn't drink our beverages on the way home. All this for $27, so disappointing! It will be a long while, if ever that we return to this location, just absolutely horrible that employees think it's OK to serve food like that for nearly $30, we could've (and will next time) went anther anywhere and gotten fresher food, do better!

Brand Certified Facts from Arby's

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Certified February 22, 2026Yext Knowledge Graph
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