McDonald's

3.5
1213 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
102 United Drive, Versailles, KY
40383, United States

Hours

Reviews

3.5
1,213 reviews
5 stars
414
4 stars
256
3 stars
230
2 stars
121
1 star
192

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rude behavior and poor service.

Food Quality

Frequent complaints about food being cold, stale, or improperly prepared, including raw burgers and missing items.

Order Accuracy

Many customers experienced issues with incorrect orders and missing items, leading to frustration.

Cleanliness

Reports of unsanitary conditions and cleanliness issues in the restaurant.

Speed of Service

Customers noted slow service, particularly during peak hours, with long wait times reported.
  • WM
    Whitney Mulberry
    Nov 15, 2025
    5.0
    I want to give a big shout out to the gentleman that was working tonight. I didn’t get his name but he wears a beanie, this was dine in. My mother drove a hour to come see me and us have dinner together. My mother does not drink pop and loves McDonald’s sweet tea. I ask the first guy at the register to get her the tea and he said they had no tea. Very strange, but mom dealt with it. Before we left I was like maybe they have some now and I went to ask again. The guy with the beanie was very nice. Explained sometimes they run out but he would check for me. I went outside to ask my mom if she still wanted the tea and I assume a manager was in the car smoking a cigarette by my moms and she spoke up assuming she heard me talking and she said they have no tea. Surprisingly the guy with the beanie came out and said they didn’t have sweet tea but had just enough unsweet left in the barrel of unsweetened and they had sugar packets I was like yes I’ll take it! This is what customer service is, and i appreciate his effort. I mean we got a number and was seated and they did not bring our food to us either but when a bus of kids came in they brought food to the table in the back that had a number also. On top of the fact yesterday I had a mobile order with a plain ice cream in a cup and was told at the speaker they had no ice cream and could do cookies. Then I get to the second window and nothing was said and an ice cream in a cup was given to me. What sense. But total should out to the one employee that went above and beyond. I have been a manager for 7 years at another location and this is what a good employee is and he deserves a raise.
  • JC
    John Crum
    Nov 1, 2025
    4.0
    Mcdonalds, what do you expect. Staff were friendly and accommodating. Burger and fries have so much additive that there's very little real meat and potatoes in them. Fast and hot.
  • MR
    Merlin Ross
    Oct 19, 2025
    2.0
    Went through the drive through today... The fries were stale and dry. The burger was dry and not out together very well. The Chicken Nuggets were also dry and stale. Overall disappointed with my order.
  • PM
    Payton McCree
    Oct 19, 2025
    1.0
    Fix yalls app, I ordered breakfast AT breakfast time and when I got to the drive through, they said they couldnt serve it and would have to cancel the order. While I do understand breakfast ends at a certain time, yall saw the order when it popped up and yall had breakfast items. When did you guys stop making orders when you see them 😂 and yes I still paid, but if yall cant give a person in the drive thru their order despite them placing the order before breakfast ends and getting to the line, thats on yall. Either make the food when the order pops up or dont make ordering 30 minutes before breakfast an option. 20 bucks wasted bc yall were too lazy....
  • SS
    sydney simpson
    Oct 14, 2025
    1.0
    Ordered a quarter pounder and got home, bit into it and the inside is completely raw. This is now the SECOND time ordering the same thing within 2 weeks and both have been completely inedible . Absolutely disgusting. A sandwich isn’t worth getting sick. Save your money or go elsewhere.

Frequently Asked Questions About McDonald's

What are McDonald's operating hours for dine-in service in Versailles, KY?

McDonald's in Versailles, KY is open daily from 5:00 AM to midnight for dine-in service.

When is the drive-thru at McDonald's in Versailles open?

The drive-thru is open every day from 5:00 AM to midnight.