McDonald's

3.5
1218 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
102 United Drive, Versailles, KY
40383, United States

Hours

Reviews

3.5
1,218 reviews
5 stars
416
4 stars
256
3 stars
231
2 stars
122
1 star
193

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, incorrect orders, and issues with food preparation.

Food Freshness

Many reviews mentioned that the food was often cold, stale, or poorly prepared, with several instances of undercooked items.

Staff Friendliness

While some customers praised the friendliness of certain staff members, there were numerous complaints about rude or unprofessional behavior from others.

Order Accuracy

A significant number of reviews highlighted problems with order accuracy, including missing items and incorrect food.

Cleanliness

Several customers noted cleanliness issues within the restaurant, impacting their overall experience.
  • CA
    CARLA ALBEA
    Dec 19, 2025
    4.0
    They can be a little slow at times but they are definitely improving from what wait times were a year ago. Staff is friendlier as well!!
  • PW
    Phyllis Washburn
    Dec 13, 2025
    3.0
    Have hard time getting order straight.
  • DF
    Donnie Frye
    Dec 13, 2025
    5.0
    Great
  • WM
    Whitney Mulberry
    Nov 15, 2025
    5.0
    I want to give a big shout out to the gentleman that was working tonight. I didn’t get his name but he wears a beanie, this was dine in. My mother drove a hour to come see me and us have dinner together. My mother does not drink pop and loves McDonald’s sweet tea. I ask the first guy at the register to get her the tea and he said they had no tea. Very strange, but mom dealt with it. Before we left I was like maybe they have some now and I went to ask again. The guy with the beanie was very nice. Explained sometimes they run out but he would check for me. I went outside to ask my mom if she still wanted the tea and I assume a manager was in the car smoking a cigarette by my moms and she spoke up assuming she heard me talking and she said they have no tea. Surprisingly the guy with the beanie came out and said they didn’t have sweet tea but had just enough unsweet left in the barrel of unsweetened and they had sugar packets I was like yes I’ll take it! This is what customer service is, and i appreciate his effort. I mean we got a number and was seated and they did not bring our food to us either but when a bus of kids came in they brought food to the table in the back that had a number also. On top of the fact yesterday I had a mobile order with a plain ice cream in a cup and was told at the speaker they had no ice cream and could do cookies. Then I get to the second window and nothing was said and an ice cream in a cup was given to me. What sense. But total should out to the one employee that went above and beyond. I have been a manager for 7 years at another location and this is what a good employee is and he deserves a raise.
  • JC
    John Crum
    Nov 1, 2025
    4.0
    Mcdonalds, what do you expect. Staff were friendly and accommodating. Burger and fries have so much additive that there's very little real meat and potatoes in them. Fast and hot.

Frequently Asked Questions About McDonald's

What are McDonald's operating hours for dine-in service in Versailles, KY?

McDonald's in Versailles, KY is open daily from 5:00 AM to midnight for dine-in service.

When is the drive-thru at McDonald's in Versailles open?

The drive-thru is open every day from 5:00 AM to midnight.