Business Details
About
Mexican Restaurant
Chipotle Union is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
491 reviews
5 stars
209
4 stars
75
3 stars
49
2 stars
34
1 star
124
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported rude staff, long wait times, and incorrect orders, leading to frustration and disappointment.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, poorly prepared, or skimpy portions.
Cleanliness
The restaurant was often described as dirty, with unclean tables and unsanitary conditions reported by multiple customers.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for excellent service and noted positive experiences with food quality.
Online Ordering Problems
Numerous customers experienced issues with online orders, including incorrect items and long wait times for pickup.
- SBSanda BarnhillNov 9, 20255.0Manager very rude
- DBDouglas BarnhillNov 6, 20251.0Computers were down when I walked in, Donna the manager was freaking out and immediately let me know that she was taking no more orders for the night because the computers were down. So I left and went to my car, I definitely was not welcome in side the store evidently. I waited for a few and tried the online app, still down, I wait another 10 minutes and it was up and working. I ordered online bit now my wait was another 30 minutes. I tried to go through the drive thru and was told my order wouldn't be ready for another 20 minutes. I explained the situation and was ask to leave and come back, this is when I ask the girl in the window who the other lady at the front counter was. She said Donna the manager. Well Donna if you continue to manage this location I will not return, it's not the customers fault that the computers are down or that your stressing over a job that should be centered around courteous customer service. What a shame that a great place to eat like Chipotle is tarnished by someone who hates their job. I'll check back periodically to see when Donna is terminated and may return to eating here till then I will go to big head burritos.
- CWCarson WoolumsOct 28, 20251.0My fiancée went in at 7:20 on 10/28 to order three bowls. There was a long line, so she came prepared with the orders written out on her notes app to help out the worker - a 40-something Y.O female. The worker was in a rush and added the wrong things in wrong bowls. My fiancée didn’t correct her, but the worker noticed from her face something was wrong, threw the bowl aggressively into the trash, said “I don’t know what the hell I’m doing”, and walked off. Another coworker had to intervene and take over. Absolutely unacceptable to treat a customer this way.
- GGGlory GloryOct 20, 20251.0I normally don’t leave reviews but $12 for 6 pieces of fatty, rubbery steak with barely enough rice to cover the bottom of the bowl even after scraping the bottom of the rice pan into the bowl was pretty horrific. I should’ve done what my gut said and said no thanks before they finished the “bowl” but alas I went home and threw it away.
- HMHillStone MinistriesOct 6, 20251.0This chipotle I would avoid. They charge full price for not even half of a bowl. I’ll add pics so everyone can see this nonsense that they find acceptable. Choose any other location or you’ll continue to waste your money. They could care less about quality or amount.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Union, KY serve?
Chipotle Union serves customizable Mexican food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the opening hours for Chipotle Mexican Grill in Union, KY?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle in Union, KY offer pickup and delivery services?
Yes, they provide both in-store pickup and delivery services.
How can I order food from Chipotle Mexican Grill in Union, KY online?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
Where is Chipotle Mexican Grill located in Union, KY?
It's located at 9039 US Highway 42, Boone, Union, KY 41091, USA.
Does Chipotle Mexican Grill in Union, KY have a rewards program?
Yes, customers can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
Is Chipotle Mexican Grill in Union, KY inclusive and welcoming to LGBTQ customers?
Yes, the location welcomes LGBTQ customers.
What nearby places can I visit around Chipotle Mexican Grill in Union, KY?
Nearby you can visit Kroger Marketplace for groceries, Orangetheory Fitness for workouts, and PetPeople by Hollywood Feed if you need pet supplies.
Are there any convenient coffee shops near Chipotle Mexican Grill in Union, KY?
Yes, Starbucks and the Kroger Fuel Center, which also serves coffee, are both nearby for your caffeine needs.
Can I get personal care services near Chipotle Mexican Grill in Union, KY?
Yes, Great Clips and High Gloss Salon offer beauty and hair services close to Chipotle.