Dairy Queen Grill & Chill

3.4
498 reviews
Get DirectionsCallWebsite

Business Details

791 Front Gate Rd, Simpsonville, KY
40067-5660, United States
(502) 722-0422
https://www.dairyqueen.com/
GoogleFacebookTwitter

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
791 Front Gate Rd, Simpsonville, KY
40067-5660, United States

Hours

Reviews

3.4
498 reviews
5 stars
184
4 stars
108
3 stars
59
2 stars
38
1 star
109

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, with many waiting excessively long for their orders and experiencing rude interactions with staff.

Cleanliness

Multiple reviews highlighted poor hygiene standards, with dirty bathrooms and sticky floors being common complaints.

Food Quality

There were numerous complaints about incorrect orders, cold food, and food safety issues, including reports of food poisoning.

Staff Attitude

Many customers noted unprofessional behavior from staff, including rudeness and lack of enthusiasm, which negatively impacted their experience.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and service at certain times, indicating that there are instances of satisfactory experiences.
  • SH
    Samuel Hagos
    4 days ago
    1.0
    The food is not great 😮‍💨😮‍💨
  • KR
    Kristynn Releford
    Nov 2, 2025
    1.0
    Absolutely awful. We love Dairy Queen and when going state to state we love to enjoy our Dairy Queen as much as the next however this location has ruined it for us completely. The customer service was beyond disappointing. We didn’t get half of what we asked for and got one meal completely opposite of what we asked for. When we tried to ask where we needed to pull up to we got the window slammed in our face. I understand people have bad days however that is no excuse to be as rude and hateful to others as we were treated. Definitely not coming back and wish they could answer a phone so I can either get my money back for food that isn’t even eatable or something. I DO NOT recommend this place to anyone traveling or anyone in the area in general.
  • GC
    Greg Carter
    Oct 19, 2025
    1.0
    Took 20 minutes to get 2 blizzards and a milkshake and we were the only customers. Both bathrooms were beyond disgusting. Looked like a monkey cage that had not been cleaned in a week. Feces in the urinals and all over the seats. Floors were sticky. Grossest thing I have ever seen.
  • HD
    hannah daugherty
    Oct 16, 2025
    1.0
    Consistently have had bad experiences at the DQ. It usually takes 20 minutes to get your food. This evening we went through the drive thru while employees were taking a smoke break and claimed they were out of all food and the ice cream machine was broken. Always poor service and unfriendly staff.
  • KL
    Kimberley LArmstrong
    Oct 14, 2025
    1.0
    This place is horrible customer service To the management and employees , I would not recommend gettng food from them at all ar even working for this company! If you value your health and want to stay well Please I advise not to eat at this location !
Read more reviews on Google

Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Simpsonville, KY?

Dairy Queen Grill & Chill is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 7:00 AM to 10:00 PM. It is closed on November 27 and December 25, 2025.

Where is Dairy Queen Grill & Chill located in Simpsonville?

It is located at 791 Front Gate Rd, Simpsonville, KY 40067-5660, USA.