Dunkin'

3.6
681 reviews
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Business Details

4601 Dixie Hwy, Shively, KY
40216, United States
(502) 890-4816
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Shively, KY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4601 Dixie Hwy, Shively, KY
40216, United States

Hours

Reviews

3.6
681 reviews
5 stars
292
4 stars
126
3 stars
78
2 stars
36
1 star
149

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unprofessional service, with long wait times and incorrect orders being common complaints.

Product Quality

Many reviews highlighted issues with stale or poorly made food items, particularly donuts and sandwiches.

Inconsistent Experience

Customers experienced a wide range of service quality, with some praising the staff while others reported significant dissatisfaction.

Cleanliness Concerns

Several reviews mentioned unsanitary conditions, including dirty bathrooms and the presence of flies.

Positive Staff Interactions

Despite the negative feedback, some customers noted positive interactions with specific staff members who provided good service.
  • JD
    Junior Dunn
    Dec 29, 2025
    1.0
    If you want stall donuts then don’t go to Dunkin’ Donuts cause that’s what you’ll get (day old).
  • DH
    donna hopkins
    Dec 27, 2025
    2.0
    When ur expecting the food and drink to be ready on time and your waiting over 15 mins while staff stands at the counter doing nothing...that's purely insane....and disrespectful to all customers.....clutching the hands...looking at their phones...mgr ( supposedly) sitting in the inside tables waiting for what....only gets up when there's 2 customers and says ..." They're working on your order" but they not really" and he walks away playing on his phone" ...such disappointment on his part...They have done this multi times to customers and let them get away with it...changed mgrs multi times too...not good....fix your situation soon
  • SR
    Susan Razor
    Dec 14, 2025
    3.0
    I ordered from Too good to Go and the experience was not to good. They didn't see my purchase in the system so I showed the email where I purchased. The lady that works there was VERY RESISTANT to give me what I purchased. The guy working the drive thru(Jamar I think) was SUPER NICE. The lady kept telling him to tell me she couldn't give it to me BUT Jamar honored the email and gave me the order(dozen donuts). I probably will not purchase it again because IT WAS A BIG HASSLE and the drive thru line was backed up because of it. I felt bad but the only good thing was the gentleman(Jamar) working the drive thru.
  • AF
    Alberto Lorenzo Ferran
    Nov 21, 2025
    5.0
    Buena atencion
  • HR
    Heaven Richardson
    Oct 30, 2025
    5.0
    The donuts are always soft & my coffee is always perfect.
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Shively, KY?

Dunkin' in Shively, KY is open daily from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer drive-thru service?

Yes, this Dunkin' location features a drive-thru for convenient service.