Dunkin'

3.6
677 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Shively, KY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4601 Dixie Hwy, Shively, KY
40216, United States

Hours

Reviews

3.6
677 reviews
5 stars
292
4 stars
124
3 stars
77
2 stars
36
1 star
148

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional service, with many experiences of staff being unhelpful or dismissive.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and poorly made drinks.

Food Freshness

Several customers noted that food items, particularly donuts and sandwiches, were stale or not fresh, impacting their overall experience.

Staff Friendliness

While some customers praised specific staff members for being friendly and helpful, many others reported a lack of friendliness and poor customer interactions.

Cleanliness and Atmosphere

Feedback on cleanliness was mixed, with some customers appreciating the tidy environment while others reported unsanitary conditions.
  • AF
    Alberto Lorenzo Ferran
    3 days ago
    5.0
    Buena atencion
  • HR
    Heaven Richardson
    Oct 30, 2025
    5.0
    The donuts are always soft & my coffee is always perfect.
  • AA
    Angel
    Oct 25, 2025
    1.0
    I got a large sweet tea and about 2 hours after consuming said tea I felt nauseated and then proceeded to vomit. I also could not understand the Indian lady that took my order.
  • SS
    Sabrina Simmons
    Oct 15, 2025
    5.0
    Really like this donut place. Wish one was closer to me.
  • NA
    Nancy Anderson
    Sep 13, 2025
    1.0
    Tons of red flags at this place. When I first parked, a staff member was cussing out a homeless man for sleeping next to a bench, not disturbing anyone. I went inside a few minutes later because I was meeting with a colleague, and I happened to have my young baby with me. I went to the bathroom to change him and there were no changing tables in the women’s restrooms so I had to change my baby on the floor. He began crying, I’m trying to soothe him and finish up quickly, and a staff member starts jiggling the door handle and trying to come in. I opened the door and explained that I was changing my child’s diaper. She claimed she had no idea anyone was in there (my colleague told me she could hear my baby crying from the bathroom, which I felt badly about because I knew it was disruptive, however, babies cry). At this point, I give the worker some grace because I’m sure she could hear him crying and was probably concerned. But also, she could have just been transparent that she was just checking on us. Not a fan of roundabout excuses. I continue with my meeting, which went longer than expected BUT I was planning on ordering some food and drinks before I left to bring home to my spouse. My baby wasn’t being disruptive - he was babbling as babies do, but I was trying to keep him calm and entertained on my lap while simultaneously working. A manager approached my colleague and I, and pretty much kicked us out, and quite rudely. She gave some excuse that they had to disinfect every few hours. But there had hardly been anyone else come in - and do they kick out paying customers to “disinfect” too? It felt rather hostile, and I would have appreciated a simple explanation of “If you’re going to stay, we need you to order something because this space is for paying customers” (which is what I’m GUESSING was their issue, but I also wonder if it was because I had my child with me). Again, transparency would have been appreciated. If I could give this place zero stars I would. The workers were rude and judgmental.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Shively, KY?

Dunkin' in Shively, KY is open daily from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer drive-thru service?

Yes, this Dunkin' location features a drive-thru for convenient service.