Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.4
1,634 reviews
5 stars
531
4 stars
380
3 stars
269
2 stars
136
1 star
318
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, particularly in the drive-thru, with long wait times often exceeding 20 minutes.
Food Quality
Many reviews highlighted poor food quality, including cold, stale, or improperly prepared items.
Cleanliness
The restaurant was often described as dirty, with unclean bathrooms and dining areas.
Staff Attitude
Several customers noted rude or unprofessional behavior from staff, contributing to a negative experience.
Order Accuracy
Numerous complaints were made about incorrect orders and missing items.
- AHAngela HolbrookNov 10, 20255.0Awesome 👍
- KJKaden JonesNov 5, 20253.0After 10pm they don’t answer the phone so if ur order is wrong check it before leaving or head back Twice in a row they made the wrong sandwich
- KBKiefer BrownNov 3, 20252.0Yikes this place lacks training. Extremely slow and wasn't for the lack of employees. It's just like they had no organization or priorities.
- WWWilliamOct 24, 20251.0To the manager on duty Oct 24 2025... Great job tonight!! You earned the shepherdsville police department a civil lawsuit... Your unprofessionalism as well as the shepherdsville police department s unprofessionalism will be very widely exposed when video footage is released after they are received and reviewed through public records request... 😁😁. A big shout out and thank you!!!!
- AWAshley WilsonOct 17, 20251.0Service is absolutely horrible. Even if you place a mobile order you have to wait at least 15 minutes to get your food. They never have any food prepared. When you get to the pay window they make everyone pull up and they bring the order out once ready.
Frequently Asked Questions About Wendy's
Is Shepherdsville Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Shepherdsville, KY?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Shepherdsville, KY into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (502) 543-7159.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Shepherdsville Wendy’s serve breakfast?
Yes, this Wendy’s location in Shepherdsville, KY serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the hours of operation for Wendy's Shepherdsville drive-thru?
The drive-thru is open Monday through Saturday from 6:00 AM to 1:30 AM, and on Sunday from 7:30 AM to 1:30 AM.
Does the Shepherdsville Wendy's location serve breakfast?
Yes, this Wendy's location serves breakfast with a variety of combos, sandwiches, coffee, and sides.
Can I order Wendy's for delivery nearby?
Delivery availability can be checked by using the Wendy's app or visiting order.wendys.com and entering your delivery address.
How can I contact the Shepherdsville Wendy's for questions or feedback?
You can call the location at (502) 543-7159 or provide feedback through their Customer Care team via the live chat on their Contact page or by completing the online Customer Satisfaction Survey.
What payment options are accepted at this Wendy's?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is Wendy's open for dine-in and drive-thru services?
Yes, this location offers dine-in, drive-thru, takeout, and delivery services where available.
Where can I find Wendy's menu and prices for the Shepherdsville location?
Menu and pricing details are available on order.wendys.com or the Wendy's mobile app by selecting the Shepherdsville location.
What nearby restaurants can I visit along with Wendy's in Shepherdsville?
Nearby restaurants include White Castle, Frisch’s Big Boy, Taco Bell, McDonald's, Panera Bread, Tropical Smoothie Cafe, and El Nopal, offering a variety of fast food, diner, Mexican, bakery, and smoothie options.
Are there nearby amenities that can complement a visit to Wendy's?
Yes, nearby amenities include Starbucks for coffee, Stock Yards Bank & Trust and L&N Federal Credit Union for banking, Kroger Fuel Center and Marathon Gas for fueling, and Super 8 Shepherdsville hotel for lodging.
How can nearby places assist customers visiting Wendy's Shepherdsville?
Customers can easily access Wendy's via nearby major roads and may combine their visit with errands such as fueling at Kroger Fuel Center or Marathon Gas, banking at Stock Yards Bank & Trust, or grabbing coffee at Starbucks, making their visit convenient and efficient.