Brand Certified
Dairy Queen Grill & Chill
3.9(922 reviews)
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Business Details
184 N Joe B Hall Ave, Shepherdsville, KY
40165-6007, United States
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
(502) 543-6140
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
https://www.dairyqueen.com/
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
About
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- BreakfastAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
Location
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Dairy Queen Grill & Chill
184 N Joe B Hall Ave, Shepherdsville, KY
40165-6007, United States
Hours
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.9
922 reviews
5 stars
453
4 stars
202
3 stars
123
2 stars
46
1 star
98
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times and incorrect orders, leading to frustration and disappointment.
Food Quality
While some customers enjoyed the food, there were numerous complaints about cold items, missing components, and inconsistent quality.
Staff Attitude
Feedback varied on staff friendliness; some praised the employees while others noted rudeness and lack of professionalism.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty tables and overflowing trash cans.
Positive Experiences
Despite the negatives, many customers appreciated the ice cream and some had positive interactions with staff.
- SRskylar richardsonFeb 19, 20261.0got 2 sauced and tossed tender baskets and this is what i got in return. ridiculous for $32 do better.
- RDRobby DawesJan 25, 20264.0You go in the morning, you don't know if they are open, no lights on in the parking lot and road sign not on
- SLSimon LindleyJan 24, 20261.0Lobby was locked and had a mobile order and waited in drive thru for 20 minutes for my 2 meals and they forgot the hashbrowns in an order that was just two burritos and two hashbrowns. :( very sad
- CBCinita BallNov 22, 20251.0We came here in September food was great no issues we came here last night, 4 hours later me and my daughter were throwing up so bad. We spent $30 to be sick all night what the hell was in y’all’s food ?? Never again.. 0 stars if I could.
- JBJoe BurdenNov 14, 20251.0I want to say i truly love dq breakfast. I am leaving 1 star only because of the girl that is always in drive thru. An well today she showed her true colors with the way she spoke to my wife and me over the fact that my wife dumped out like 1/4 cup of water from the ice that had melted. I have worked drive thru and I can say i never spoken to customers the way she did. Because I would have lost my job if I did. When I called the the manger and spoke with her all she could say is ok. So on that behalf that is not how the manger should have responded. A true manger would interact with the customer on the phone not just keep saying ok
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and menu items does Dairy Queen Grill & Chill in Shepherdsville, KY offer?
They offer classic fast-food items including burgers, fries, soft-serve ice cream, Blizzard® Treats, shakes, malts, and specialty cakes.
Where is Dairy Queen Grill & Chill located in Shepherdsville?
It is located at 184 N Joe B Hall Ave, Shepherdsville, KY 40165-6007, US.
What are the operating hours for Dairy Queen Grill & Chill?
They are open Monday to Thursday from 5:00 AM to 11:00 PM, Friday and Saturday from 5:00 AM to 11:59 PM, and Sunday from 6:00 AM to 11:00 PM.
Is Dairy Queen Grill & Chill open on major holidays like Thanksgiving and Christmas?
No, they are closed on November 27, 2025 (Thanksgiving) and December 25, 2025 (Christmas).
Does Dairy Queen Grill & Chill provide facilities for families and children?
Yes, they offer booster seats, high chairs, outdoor seating, restrooms, wheelchair accessibility, and are family-friendly and welcoming to children.
Can I order food from Dairy Queen Grill & Chill online?
Yes, you can place pickup orders through their website at https://www.dairyqueen.com/en-us/order/pickup/n/40347/.
Does Dairy Queen Grill & Chill offer a mobile app for exclusive deals?
Yes, you can download their app for exclusive deals at https://www.dairyqueen.com/app.
What nearby attractions can I visit when I come to Dairy Queen Grill & Chill?
You can visit Shepherdsville Farmer’s Market for fresh produce, The Henryette concert venue for events, and the Bullitt County Wine & Whiskey Trail for wine tasting nearby.
Are there other dining options near Dairy Queen Grill & Chill in Shepherdsville?
Yes, nearby you can find Mr Gatti's Pizza, Fazoli's Italian Restaurant, Tropical Smoothie Cafe, and Taco Bell for a variety of food choices.
How can nearby services help me when visiting Dairy Queen Grill & Chill?
You can conveniently access gas at Marathon Gas, shop at Five Star Food Mart, or stay overnight at nearby hotels like Motel 6 or Spark by Hilton Shepherdsville Louisville South.
Brand Certified Facts from Dairy Queen Grill & Chill
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