Customers frequently reported long wait times and order inaccuracies, leading to frustration and disappointment.
Food Quality
While some customers enjoyed the food, there were numerous complaints about incorrect orders, cold food, and missing items.
Staff Friendliness
Many reviews highlighted the friendliness and attentiveness of the staff, although some noted instances of rudeness.
Cleanliness
Several customers mentioned cleanliness issues, including dirty tables and overflowing trash cans.
Value for Money
Some customers felt that the prices were high for the quality of food received, leading to dissatisfaction.
CB
Cinita Ball
2 days ago
1.0
We came here in September food was great no issues we came here last night, 4 hours later me and my daughter were throwing up so bad. We spent $30 to be sick all night what the hell was in y’all’s food ?? Never again.. 0 stars if I could.
JG
Jose Guerrero
Nov 17, 2025
5.0
Its good
JB
Joe Burden
Nov 14, 2025
1.0
I want to say i truly love dq breakfast. I am leaving 1 star only because of the girl that is always in drive thru. An well today she showed her true colors with the way she spoke to my wife and me over the fact that my wife dumped out like 1/4 cup of water from the ice that had melted. I have worked drive thru and I can say i never spoken to customers the way she did. Because I would have lost my job if I did. When I called the the manger and spoke with her all she could say is ok. So on that behalf that is not how the manger should have responded. A true manger would interact with the customer on the phone not just keep saying ok
MC
mike check
Oct 28, 2025
5.0
Fast Friendly Service. Clean Pleasant Employees
HT
HONEST TRUTH
Oct 15, 2025
3.0
It honestly sucks that I have to write this because we’ve been loyal customers here for a long time. We eat at this Dairy Queen almost every day, spending around $80 each visit without hesitation. The food has always been good, and the staff have usually been friendly and helpful. Sure, they might’ve forgotten something small like honey mustard or gravy here and there, but they always made it right with no problem.
However, our most recent visit was really disappointing. We placed our order — over $80 worth — and noticed when we got home that an entire six-piece chicken strip meal was missing. We had to drive all the way back, wait in line again, and explain the issue at the speaker. When we got to the window, they said they had to drop new chicken, so we pulled up to wait even longer.
During that time, my banana split completely melted. By the time we finally got home (just five minutes away), it wasn’t ice cream anymore — it was basically milk. When I mentioned this at the window and politely asked if they could remake the banana split, the employee told me I’d have to pay for another one. I didn’t argue, but I was honestly shocked and disappointed.
After all the business we’ve given this location, you’d think they would value a regular customer enough to replace a $6 banana split after their mistake. That small gesture would’ve gone a long way. Instead, they’ve lost a family who used to come here almost daily.
From now on, we’ll be taking our business to the Dairy Queen on Taylor Boulevard. I didn’t bother speaking with management because I don’t want to argue or cause a scene — but this situation was just shameful considering how much money and loyalty we’ve shown to this location.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and menu items does Dairy Queen Grill & Chill in Shepherdsville, KY offer?
They offer classic fast-food items including burgers, fries, soft-serve ice cream, Blizzard® Treats, shakes, malts, and specialty cakes.
Where is Dairy Queen Grill & Chill located in Shepherdsville?
It is located at 184 N Joe B Hall Ave, Shepherdsville, KY 40165-6007, US.
What are the operating hours for Dairy Queen Grill & Chill?
They are open Monday to Thursday from 5:00 AM to 11:00 PM, Friday and Saturday from 5:00 AM to 11:59 PM, and Sunday from 6:00 AM to 11:00 PM.
Is Dairy Queen Grill & Chill open on major holidays like Thanksgiving and Christmas?
No, they are closed on November 27, 2025 (Thanksgiving) and December 25, 2025 (Christmas).
Does Dairy Queen Grill & Chill provide facilities for families and children?
Yes, they offer booster seats, high chairs, outdoor seating, restrooms, wheelchair accessibility, and are family-friendly and welcoming to children.
Can I order food from Dairy Queen Grill & Chill online?
Yes, you can place pickup orders through their website at https://www.dairyqueen.com/en-us/order/pickup/n/40347/.
Does Dairy Queen Grill & Chill offer a mobile app for exclusive deals?
Yes, you can download their app for exclusive deals at https://www.dairyqueen.com/app.
What nearby attractions can I visit when I come to Dairy Queen Grill & Chill?
You can visit Shepherdsville Farmer’s Market for fresh produce, The Henryette concert venue for events, and the Bullitt County Wine & Whiskey Trail for wine tasting nearby.
Are there other dining options near Dairy Queen Grill & Chill in Shepherdsville?
Yes, nearby you can find Mr Gatti's Pizza, Fazoli's Italian Restaurant, Tropical Smoothie Cafe, and Taco Bell for a variety of food choices.
How can nearby services help me when visiting Dairy Queen Grill & Chill?
You can conveniently access gas at Marathon Gas, shop at Five Star Food Mart, or stay overnight at nearby hotels like Motel 6 or Spark by Hilton Shepherdsville Louisville South.