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Arby's

3.8
(932 reviews)
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Business Details

1208 E Hwy 44, Shepherdsville, KY
40165, United States
(502) 543-5990
http://www.arbys.com/locations/us/ky/shepherdsville/1208-e-hwy-44/store-5617
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1208 E Hwy 44, Shepherdsville, KY
40165, United States

Hours

Reviews

3.8
932 reviews
5 stars
401
4 stars
226
3 stars
149
2 stars
58
1 star
98

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Customers frequently reported issues with incorrect orders and missing items.

Service Speed

Many reviews highlighted slow service, particularly in the drive-thru, with long wait times noted.

Food Quality

While some customers praised the food as hot and delicious, others complained about cold or poorly made items.

Staff Attitude

Feedback varied on staff friendliness, with some customers experiencing rude service while others noted polite and accommodating staff.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the bathrooms.
  • HR
    Holly R.
    Feb 8, 2026
    1.0
    Now I remember why I stopped going here. They can never get an order correct. The food isn't even any good.
  • CI
    Carlie Iehl
    Jan 28, 2026
    5.0
    Orderd through the pp to pick up at the counter. Food was great and service was quick.
  • MO
    Meredith Orr
    Jan 16, 2026
    2.0
    I ordered a number 2 half pound and open the box and its 2 sauses and a tiny amount of meat. This is ridiculous. So much for getting to eat at work tonight 🙄.
  • GA
    Gary Arnold
    Jan 1, 2026
    5.0
    Love it.
  • AW
    April Watkins
    Dec 31, 2025
    5.0
    I never write reviews this is my first but i just couldn’t help it. I never have any issues with my food from Arby’s. It’s always hot. They never disappoint (:
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Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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