Wendy's

3.4
1002 reviews

About

Fast Food RestaurantBreakfast Restaurant
At Wendy’s in Shelbyville, KY we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Shelbyville, KY hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
400 Taylorsville Rd, Shelbyville, KY
40065, United States

Hours

Reviews

3.4
1,002 reviews
5 stars
349
4 stars
220
3 stars
152
2 stars
82
1 star
199

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

Many reviews mentioned cold or unsatisfactory food, with some customers experiencing food safety issues.

Cleanliness

Several customers noted that the restaurant was dirty, with unsanitary conditions in both the dining area and restrooms.

Staff Attitude

Customers frequently commented on the negative attitude of staff, describing them as unprofessional and unfriendly.

Management Issues

There were complaints about poor management, including staff shortages and lack of organization during busy times.
  • JR
    Jason Ritters
    Nov 5, 2025
    5.0
    Fast friendly service. Amazing burgers and frosty's I've been going to Wendy's for years and I always loved the frosties.
  • HN
    hope noles
    Oct 30, 2025
    5.0
    The white kid with the braces…. Super nice and chill me and my friend only meet up once a week so i appreciate him making it great for me and her with his great attitude
  • HH
    Hannah
    Oct 27, 2025
    1.0
    okay, so I’m usually not the type to get on and review any place because I know places can have their good or bad days. but I’m 38 weeks pregnant, literally about to pop, so my patience is very thin these days. I pull up to the speaker and I see they’re outta the tenders, the automated speaker greets me and asks about ordering on the app, I say no, but say to give me one minute so I can decide on something else to get. no one says a word so I assume I’m good, after I decide what I want I start ordering like any one would. A minute passes and no one says anything, 4 more minutes go by and someone finally goes “can I take your order?”, so I restart my order, I ask for my meal and ask them to upsize to a large because I felt I could eat that right now, we get to the drink part and I go “can I have a cherry sprite?”, the woman just goes “were outta sprite.”, so I say, “okay then, can I have an orange cream soda then please?”, she SCOFFS and says “you mean a Fanta???”, so I go “no. a Dave’s orange cream soda.”, and then have to ask her to upsize the meal yet again because she was paying me no mind whatsoever. I expect her to give me my total and ask me to pull up to the window, all she says is “pull up for me”, so I do, I get to the window to pay and she immediately sticks her hand out the window with my drink and says absolutely nothing about the total, I just brush it off because I figure it’ll say it on my receipt and that I know I spent less than $20, I get my food and change, look in the bag and still no receipt. now, I understand if the receipt machine was broken and being fixed, I worked at a Wendy’s for 3 years and know how it is, but there’s should be signs or something posted or someone letting people know, and the woman in her 40’s with the glasses acting like she hates her job should NOT be in the window if she can’t provide good service. still don’t know how much I paid, smh. sincerely, a semi-pissed off pregnant woman 😁.
  • TH
    Tyler Hughett
    Oct 25, 2025
    1.0
    Every night that I've tried to go there for the last 6 months, the card reader has been down and they can only take cash. That doesn't seem suspicious to anyone? And the drive thru usually takes around 10 minutes for someone to even answer you. Most people just pull away. I would avoid this location.
  • JM
    Jonathan Mack
    Oct 17, 2025
    3.0
    The store needs an update! The food has always been good! The employees do not act happy 4 sho!

Frequently Asked Questions About Wendy's

Is #311 Shelbyville Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.