Wendy's

Reviews

• MS

  Margo Stanley

  5 days ago
  1.0
  I normally don't have an issue with this location but today was awful. I made an online order, pull up to the speaker and the recorded "will you be using your mobile app" comes on so I say yes. After a minute a woman comes on the speaker and says that their system is down and it will be about 10 minutes. So I proceed to pull around to the window to try and see if I can get a refund but noone came to the window. I sit there for a few minutes before I just went in to talk to someone, anyone. There was one lady at the register and that was it! Nobody in the back nobody at the drive-thru. I realize this woman doesn't speak English as she points outside where I can see all the employees sitting at concrete patio tables. She went outside to get someone to help me. Finally a lady comes in and I tell her that I had a mobile order and could I get my food or? She says "oh, since you already paid we can make your food" that would have been nice to know at the speaker 15 minutes prior. I tell her im parked at the window and walk out. My daughter was driving and had pulled up to the door because she was told we had to go back through the drive thru. What?!?! So we drive around again to the window where now a truck is in front of us at the window. I see food being handed out the window then an employee comes to the first window and tells me I now have to come inside to get my food because they were preparing it for inside pickup. Like, what? By this time I just wanted my money back. This was the absolute worst experience I've ever had at Wendy's
• AR

  Alex Roof

  Dec 29, 2025
  1.0
  The entire restaurant smells like an ongoing plumbing issue. You would never know from the drive thru how dirty and smelly this restaurant really is. The freestyle machine in the lobby is in deep need of it's bi-annual cleaning. Its disgusting to think about getting drinks out of a dirty nozzle - just imagine whats inside the machine that we aren't seeing! I would imagine their ice bins are as dirty as their restrooms, beverage area, and dining room. Stay away before you get sick or something for real.
• AS

  Annerike Steenkamp

  Dec 14, 2025
  1.0
  They don’t understand basic drink making. They put ice on top of cold foam and didn’t put mango in the pineapple mango lemonade. And I found hair in the fries. This is the second time they couldn’t make me a damn chocolate cold foam properly. Just go somewhere else.
• BF

  Beth Fisher

  Dec 12, 2025
  1.0
  It was aweful cheese would not even melted lettuce was wilted so bad 60dollars and it was thrown away then they wouldn't even answer the phone just nasty
• TP

  Tux Pilniq

  Nov 26, 2025
  5.0
  I've tried numerous wendys in KY and OH, some were bad some were just normal for some reason this Wendy in shelbywille is the best , I mean by far they are superior to any other wendys I've tried 100% recommended

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