At Wendy’s in Shelbyville, KY we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Shelbyville, KY hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Many reviews mentioned cold or unsatisfactory food, with some customers experiencing food safety issues.
Cleanliness
Several customers noted that the restaurant was dirty, with unsanitary conditions in both the dining area and restrooms.
Staff Attitude
Customers frequently commented on the negative attitude of staff, describing them as unprofessional and unfriendly.
Management Issues
There were complaints about poor management, including staff shortages and lack of organization during busy times.
JR
Jason Ritters
Nov 5, 2025
5.0
Fast friendly service. Amazing burgers and frosty's I've been going to Wendy's for years and I always loved the frosties.
HN
hope noles
Oct 30, 2025
5.0
The white kid with the braces…. Super nice and chill me and my friend only meet up once a week so i appreciate him making it great for me and her with his great attitude
HH
Hannah
Oct 27, 2025
1.0
okay, so I’m usually not the type to get on and review any place because I know places can have their good or bad days. but I’m 38 weeks pregnant, literally about to pop, so my patience is very thin these days. I pull up to the speaker and I see they’re outta the tenders, the automated speaker greets me and asks about ordering on the app, I say no, but say to give me one minute so I can decide on something else to get. no one says a word so I assume I’m good, after I decide what I want I start ordering like any one would. A minute passes and no one says anything, 4 more minutes go by and someone finally goes “can I take your order?”, so I restart my order, I ask for my meal and ask them to upsize to a large because I felt I could eat that right now, we get to the drink part and I go “can I have a cherry sprite?”, the woman just goes “were outta sprite.”, so I say, “okay then, can I have an orange cream soda then please?”, she SCOFFS and says “you mean a Fanta???”, so I go “no. a Dave’s orange cream soda.”, and then have to ask her to upsize the meal yet again because she was paying me no mind whatsoever. I expect her to give me my total and ask me to pull up to the window, all she says is “pull up for me”, so I do, I get to the window to pay and she immediately sticks her hand out the window with my drink and says absolutely nothing about the total, I just brush it off because I figure it’ll say it on my receipt and that I know I spent less than $20, I get my food and change, look in the bag and still no receipt. now, I understand if the receipt machine was broken and being fixed, I worked at a Wendy’s for 3 years and know how it is, but there’s should be signs or something posted or someone letting people know, and the woman in her 40’s with the glasses acting like she hates her job should NOT be in the window if she can’t provide good service. still don’t know how much I paid, smh. sincerely, a semi-pissed off pregnant woman 😁.
TH
Tyler Hughett
Oct 25, 2025
1.0
Every night that I've tried to go there for the last 6 months, the card reader has been down and they can only take cash. That doesn't seem suspicious to anyone? And the drive thru usually takes around 10 minutes for someone to even answer you. Most people just pull away. I would avoid this location.
JM
Jonathan Mack
Oct 17, 2025
3.0
The store needs an update! The food has always been good! The employees do not act happy 4 sho!
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Shelbyville, KY?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Shelbyville, KY into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (502) 633-4099.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does #311 Shelbyville Wendy’s serve breakfast?
Yes, this Wendy’s location in Shelbyville, KY serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours at Wendy's in Shelbyville, KY?
The drive-through is open daily from 7:30 AM to 1:00 AM.
Does this Wendy's location in Shelbyville serve breakfast?
Yes, they serve breakfast including combos, croissants, biscuits, classic sandwiches, coffee, and sides.
Can I order Wendy's for delivery or takeout?
Yes, delivery and takeout are available through the Wendy's app or their website at order.wendys.com.
What payment methods are accepted at Wendy's in Shelbyville?
They accept American Express, Cash, Discover, MasterCard, and Visa.
How can I contact this Wendy's location for questions or feedback?
You can call (502) 633-4099 or visit the Wendy's Contact page for live chat and customer care.
Are Wendy's gift cards available at this location?
Yes, gift cards are available in-restaurant, through various retailers, and online at wendysgiftcards.com.
Where can I find menu prices and nutrition information for this Wendy's?
Menu prices and nutrition info are available on order.wendys.com or the Wendy's mobile app.
What nearby establishments can I visit with Wendy’s at 400 Taylorsville Rd?
Nearby you can find Fifth Third Bank for financial services, Shoe Show for shoe shopping, and Bourbon Barrel CrossFit for fitness.
Are there other food options near Wendy's at this location?
Yes, nearby food options include KFC for chicken, El Nopal Taylorsville Rd for Mexican food, and Firefresh Station for barbecue.
How can nearby services like Walmart and Verizon benefit customers visiting Wendy's?
After dining at Wendy's, customers can shop for groceries and pharmacy needs at Walmart or browse mobile phones and accessories at Verizon nearby.