Dairy Queen Grill & Chill

3.8
684 reviews
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Business Details

1670 Midland Trl, Shelbyville, KY
40065-1639, United States
(502) 633-7390
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
1670 Midland Trl, Shelbyville, KY
40065-1639, United States

Hours

Reviews

3.8
684 reviews
5 stars
319
4 stars
147
3 stars
94
2 stars
35
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and long wait times.

Food Quality

Many customers reported issues with food quality, including cold, stale, or improperly prepared items.

Cleanliness

Several reviews mentioned unsanitary conditions, including flies and unclean dining areas.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted.

Positive Experiences

Despite the negative feedback, some customers praised the friendly service and enjoyed specific menu items like Blizzards and biscuits.
  • KB
    Kimberly Bedrava
    Dec 21, 2025
    1.0
    This is the worst place ever. The people inside I are just plain rude. Say in the drive thru for over 45 minutes for 2 burgers. They say they are understaffed but when you go inside only 1 person is ever really working. This place is a joke and something needs to change or just close this location.
  • MM
    MyNameIsBlayke
    Dec 13, 2025
    2.0
    I come here all the time I live right by it. Every time my burger is old. Sometimes they microwave it. Every warm burger is microwaved. Why do I keep buying this food
  • AJ
    Arthur Davis Jr
    Dec 13, 2025
    5.0
    I stopped in this morning to get biscuits an gravy another try whoever is cooking today thank you it was perfect now that's the way to cover stale biscuits smother them in gravy
  • JM
    John Mills
    Dec 10, 2025
    1.0
    Wish I could show a picture of the egg that was put on my breakfast sandwich. It looked like a burnt piece of sausage.
  • KM
    Keyver Morton
    Nov 28, 2025
    1.0
    The reviews scared me away, be prepared for the fall.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Shelbyville, KY?

Dairy Queen Grill & Chill is open Monday to Thursday from 6:00 AM to 10:00 PM, Friday from 6:00 AM to 10:30 PM, Saturday from 6:30 AM to 10:30 PM, and Sunday from 7:00 AM to 10:00 PM.

What types of food and treats does Dairy Queen Grill & Chill offer?

They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburger®, shakes & malts, and ice cream cakes from DQCakes.com.