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Brand Certified

Arby's

4.1
(1065 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
810 Taylorsville Rd, Shelbyville, KY
40065, United States

Hours

Reviews

4.1
1,065 reviews
5 stars
507
4 stars
301
3 stars
139
2 stars
45
1 star
73

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service varied widely, with some praising friendly and efficient staff, while others reported rude behavior and poor customer service.

Food Quality

Food quality received mixed reviews; while many enjoyed the freshness and taste, others complained about cold food, insufficient portions, and issues with specific menu items.

Cleanliness

The cleanliness of the restaurant was noted positively by some, but there were also reports of dirty tables and unsanitary conditions.

Pricing Issues

Several customers expressed dissatisfaction with pricing, citing perceived overcharging and issues with coupon acceptance.
  • DS
    Darlene Spradling
    Feb 22, 2026
    1.0
    Left restaurants without ordering because they couldn’t replace the cheese sticks They were out of for a few extra curly fries so instead of paying $7.99. My total would’ve been over $15-$18 for the same meal charge separately for each item. You chose to lose a customer over an item that you were out of stock that you could not replace for a few french fries. Your loss.
  • DW
    Dee War
    Jan 25, 2026
    5.0
    It's an Arby's. The food is as good as any Arby's. The service is really good. They have clean restrooms.
  • JM
    J Mondy
    Jan 23, 2026
    1.0
    I'm done with Arby's. I'll patronize restaurants that don't attempt to rip customers off with deceitful tactics.
  • SL
    Sherry L
    Jan 11, 2026
    1.0
    Went in and ordered two beef and cheddars, two French dips last night, January 10/2026 at around 6:30 PM , We asked for two sauces And was charged $1.25 for the sauce after we paid $25 for the sandwiches really Arby’s we won’t be back!!!!’ Hope that dollar 25 was worth our business And the food wasn’t even that great. It was very Skippy on the roast beef, you are trying to make money and don’t care how you make the food anymore.!!!
  • TJ
    Tom James Jr
    Jan 4, 2026
    5.0
    Great meal... fresh, hot and tasty. Della is super friendly and helped us with our coupons. It was a blessing to have this level of thoughtful service with a constant smile!

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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