McDonald's

3.6
2784 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
503 Loves Dr, Sanders, KY
41083, United States

Hours

Reviews

3.6
2,784 reviews
5 stars
1,060
4 stars
630
3 stars
504
2 stars
203
1 star
387

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 20 minutes, leading to frustration.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor communication regarding orders.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others reported cold or poorly prepared food.

Cleanliness

Several customers noted dirty tables and unsanitary conditions, impacting their overall experience.

Staff Behavior

Customer service experiences varied, with some praising friendly staff while others reported rudeness and unprofessional behavior.
  • MG
    Mathew Girod
    Jan 4, 2026
    1.0
    And if you're having a good morning, don't go there because they will ruin it.
  • KH
    Kayla Hambrick
    Jan 1, 2026
    1.0
    This McDonald's is a JOKE! Ordered adeluxe, left withiut checking because I had faith they wouldn't screw up a simple order. Got home to find this pathetic sandwich..
  • DG
    Dan Graff
    Dec 26, 2025
    3.0
    It was a typical McDonald's. Not a lot you can say. They try very hard to make you use the kiosk or the app so service is minimal. I guess that's a sign of the times.
  • MR
    mike roundtree
    Dec 21, 2025
    1.0
    Spent $50 on food. It took 15 minutes in the drive-through Waiting. Pulled out, not realizing that I didn’t have my drinks. When I called They acted like it wasn’t a big deal and could I come back after already being on the interstate. really People. Never again……….
  • OO
    OTRandUnhinged
    Dec 5, 2025
    1.0
    Let me set the scene: I walked into McDonald’s believing—naively, foolishly, tragically—that ordering on the app would protect me from chaos. I was wrong. I was biblically wrong. Here’s what I ordered: • A large fry • A 20-piece McNugget • A Big Mac — their signature sandwich, their pride, their joy, the fast-food Mona Lisa plastered on every wall And before anyone asks: yes, some of those nuggets were for JoJo — my 21-lb Shih Tzu co-pilot and tiny judgmental prince of the interstate — who was waiting in the truck like a hopeful little Victorian child staring out the window, believing I would return with treasure. He believed in me. He believed in McDonald’s. He was wrong on both counts. You would think this order would be simple. You would think this would take ten minutes. Twelve tops. No. I waited 25 minutes watching customer after customer—who ordered AFTER me—receive their food like they were VIP guests at a gala. Bags were flying out of the kitchen like a flawless assembly line. Except mine. Mine apparently slipped into the Upside Down. Meanwhile, the employees were drifting around like Sims characters who had suffered blunt-force trauma to their pathfinding algorithm. Walking into counters. Wandering in circles. Staring into the void like it owed them money. Not a single coherent thought behind a single pair of eyes. Your app boldly declared: “Your order is ready!” Which was fascinating, considering nobody at the counter had any idea where my food was. Explain to me—slowly, with finger puppets if necessary—how an entire team of adults can lose: • A large fry • TWENTY IDENTICAL chicken nuggets • And a BIG MAC, a burger so large it could serve as a flotation device It did not sprout wings. It did not evaporate. Someone either ate it, forgot it existed, or buried it in the back like a family secret. And don’t even TRY to blame “lunchtime.” It was 2:00 PM. Two. Not noon. Not peak rush. Two in the afternoon when the kitchen should be as calm as a library. But the grand finale? A young blonde woman materializes, grabs the register, and attempts to ring up my entire order AGAIN, as if I hadn’t already paid. So let’s review: I paid. I waited 25 minutes. I received nothing. And then they attempted to charge me a second time for the privilege of receiving nothing. Meanwhile, JoJo was waiting in the truck — eyes full of hope, tail ready to celebrate, believing nuggets were imminent — only for me to return with nothing but shame, disappointment, and a spiritual crisis. I finally told them to cancel the whole thing because my break was nearly over and I was seconds away from ascending into the astral plane out of sheer frustration. I left starving, angry, and emotionally unstable — but THANK EVERY HIGHWAY GOD that Love’s had their chicken tacos out. At least Love’s delivered SOMETHING. A microwaved gas-station taco should NOT have been the hero of the story, and yet… there it was. Warm. Tangible. Real. Everything my McDonald’s order was not. JoJo stared at the empty space where his nuggets SHOULD have been like he was reflecting on all his past life choices. So thank you, McDonald’s, for absolutely obliterating the simplest meal known to mankind. If incompetence were an Olympic sport, you wouldn’t just medal — you’d sweep the podium and then ask if you could ring up the medals twice.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Sanders, KY?

This McDonald's location in Sanders, KY operates 24 hours a day, 7 days a week, including delivery and drive-thru services.

Does this McDonald's in Sanders, KY offer drive-thru service?

Yes, this McDonald's location has a drive-thru service available 24/7.