Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- BreakfastAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
Location
Dairy Queen Grill & Chill
340 Hopkinsville Rd, Russellville, KY
42276-1282, United States
Hours
Reviews
3.7
528 reviews
5 stars
206
4 stars
127
3 stars
81
2 stars
35
1 star
79
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported slow service, especially in the drive-thru, with long wait times and orders taking too long to fulfill.
Food Quality
There were numerous complaints about food quality, including cold items, incorrect orders, and undercooked meals.
Staff Attitude
Feedback indicated a lack of professionalism and friendliness among staff, with several customers noting rude behavior and poor customer service.
Cleanliness
Many reviews mentioned unsanitary conditions, including dirty tables and floors, contributing to a negative dining experience.
Product Availability
Customers expressed frustration over frequently being out of key ingredients and menu items, impacting their overall satisfaction.
- DHDaniel Hall6 days ago5.0Best fast food joint in Russellville for reliability and quality. I Don't go here often, but they never disappoint.
- MMMyron MccoyNov 15, 20251.0Order places at 5:44 at 6:05 still hadn't received food so I went to counter and was told by a worker they made the food but was told they didn't need it anymore. We was the only people in the dining area. Worst experience I've ever had at a restaurant. That was our first time eating there and absolutely the last time.
- JPJeffrey PageOct 28, 20255.0Fast and excellent service, and affordable prices.
- TLTerry LeeSep 25, 20253.0Service a little slow, sometimes don't have everything in stock
- SBSteve BrookshierAug 31, 20255.0They were amazing we stopped in with a bus load of teenage volleyball players who just won there regional tournament and they took care of all the orders and ice cream and had us out the door in no time. Super friendly staff all the food was great super clean. Best one I've been in yet hands down. I would like to say a huge thank you to the staff who were very helpful and friendly.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Russellville, KY offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® treats, grillburgers®, chicken strip baskets, and DQ ice cream cakes.
What are the opening hours of Dairy Queen Grill & Chill?
The restaurant is open from 6:00 AM to 10:00 PM Monday through Saturday, and from 7:00 AM to 10:00 PM on Sunday.
Does Dairy Queen Grill & Chill offer drive-thru and seating options?
Yes, the location features a drive-thru and has seating available including booster seats and high chairs, making it family-friendly and good for kids.
Is Dairy Queen Grill & Chill wheelchair accessible and does it provide amenities like restrooms and free WiFi?
Yes, the restaurant is wheelchair accessible and offers restrooms and free WiFi to its customers.
Can I order food online or get mobile deals at Dairy Queen Grill & Chill?
Yes, you can order online via their website and enjoy exclusive mobile deals by downloading the Dairy Queen app.
What should I know about holiday hours for Dairy Queen Grill & Chill?
The restaurant is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).
What are some nearby food options around Dairy Queen Grill & Chill?
Nearby food options include Domino's Pizza, Slappy'z Family Diner, Pizza MD, and another Dairy Queen ice cream shop nearby, giving customers various dining choices after visiting.
Which nearby places can customers visit for personal care and beauty services?
Customers can visit nearby beauty salons like Hair Designs, Color Me Beautiful Salon and Spa, and Love My Hair by Christie Wurtman for beauty and spa treatments.
Are there any medical or dental facilities near Dairy Queen Grill & Chill?
Yes, Priority Primary Care and Bluegrass Oral Health Center Of Russellville are nearby medical and dental centers where customers can seek health services.
What family-friendly services does Dairy Queen Grill & Chill provide?
The restaurant welcomes families and children, offering booster seats, high chairs, seating, restrooms, and a family-friendly atmosphere.