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Brand Certified

Arby's

3.9
(842 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
966 Maple Street, Russell Springs, KY
42642, United States

Hours

Reviews

3.9
842 reviews
5 stars
360
4 stars
256
3 stars
117
2 stars
37
1 star
72

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some meals being cold, soggy, or poorly prepared, while others praised the taste and freshness.

Service Issues

Many reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.

Cleanliness

The cleanliness of the dining area and restrooms received mixed reviews, with some customers noting cleanliness while others reported unsanitary conditions.

Pricing Concerns

Several customers expressed dissatisfaction with the pricing relative to the quality and quantity of food received.

Inconsistent Experience

Overall, experiences varied widely, with some customers enjoying their meals and service while others had negative encounters.
  • AS
    Amber Shelton
    6 days ago
    1.0
    This place sucks. Horrible service couldn't hear what they where saying. My roast beef gyro looked like it was run over. This is sad. I understand it's fast food. But it could look a lot neater. My fries were cold. If I could give 0 stars believe me I would. The food looked alike it was just tossed into the wrapper. The hamburger we ordered was also burnt. There where workers inside just standing around while we waited on our food. The only thing that was half way decent was the baked potato. I am very disappointed. Will not be eating at this location ever again.
  • KM
    Kim Moss
    Feb 16, 2026
    1.0
    Got 2 of the $7.99 boxes, ordered 1 box with the chicken sandwich, curly fries, mellow yellow. Was told couldnt do chicken said could do fish sandwich or roast beef, so I picked fish. The other box I wanted the roast beef, curly fries sweet tea. Was told huh we cant do tea. So I got coke, get too the window to pay. Hands me my food out and never gave me my drinks. Turns his back, I'm still sitting there, huh did u have drinks, yes the 2 drinks that came with my meals. What was your drinks, told him mellow yellow and coke. Hands them to me with no ice, I ask do u not have ice and he walks off. The young man at the window was very rude. Get home everything was cold, no ice in my drinks, no marinara for cheese sticks. I use to love to eat here but its gone down hill and the food is never fresh anymore and the service is awful.
  • BH
    Betty Hare
    Jan 4, 2026
    1.0
    My father is 94 and he always asks for a regular roast beef and a plain baked potato. I take him something every Sunday after church, Nine times out of ten when I order this Arby’s is out of baked potatoes. I just don’t understand why they can’t have baked potatoes on a Sunday after church! Put in enough! My goodness it isn’t rocket science!
  • CB
    Chris Bennett
    Nov 7, 2025
    4.0
    Typical Arby's. Not super happy about the costs these days, but quality is generally pretty good

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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