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I was completely appalled by the young lady at the drive thru window.
Total was $27.95
She rounded it to $28
I had to ask twice for the receipt.
I politely asked why it was rounded up and she said they do it to make it easier on themselves. It really didn’t matter cause it was Apple Pay.
I told her that it was illegal to round it up with it being already to the nearest nickel and it’s Apple Pay. She gave me a death stare and tossed her hand with a gesture as if to say so what are you going to do.
I said give me the money back and she told me if I wanted my money I had to say please and she didn’t like my attitude.
I was shocked for a moment and told her I didn’t do an illegal act and tell someone they had to say please to get the money I took from them so don’t tell me I have an attitude. My wife was livid about this.
I refused to say please as she stared at me then she gave me the money and smirked at my wife and waved like high school girl from the movies. I had to go inside and luckily the General manager Trish who was very professional and kind was in the store and we had a good chat about it and she confirmed that act was illegal and did not make sense with Apple Pay. She said she would be having a discussion with the rude employee to give a final warning. Trish mentioned she switched to nights ( due to complaints) to see what’s going on at the store.
I hope Trish whips the store into shape and I look forward to leaving a positive review in the future.
CC
Corey
Mar 31, 2026
5.0
Love the Ceasars salad! Service was friendly & quick!
EB
Eisa Bargo
Mar 16, 2026
1.0
Picking up dashes from here normally results in me being late on the pick up time, even if I’m here early. Orders are never ready and I’m always told to pull ahead to wait for the orders.
AA
Arrow “A.Strange.OneXD”
Feb 23, 2026
4.0
Food is good every time I come, even when a mistake is made they’re quick to rectify or reimburse. The only reason I give the atmosphere a 2 star is because, most of the time when I come in, the tables are not wiped and are sticky. Otherwise the food and service is good, me and my friends love coming in to sit and eat. Ken was very quick to make sure everything was up to standard, he came and checked on our table and was very kind at the counter when handing us our food. Would absolutely eat here again, thank you!
BW
Billie Whittamore
Feb 19, 2026
4.0
I ordered a family chili and it was delicious, only problem they forgot my crackers. But luckily the dollar store is closer than Wendy's so I bought a box.
What are the operating hours for Wendy's at 113 North Keeneland Drive?
Wendy's is open daily from 6:30 AM, closing at 1:00 AM Sunday through Thursday, and at 1:30 AM on Friday and Saturday.
Does this Wendy's location offer drive-thru service?
Yes, the Wendy's at 113 North Keeneland Drive offers drive-thru service with matching hours to the main dining hours.
Can I order Wendy's food for delivery or takeout?
Yes, this location supports takeout, delivery, dine-in, and drive-thru services.
Is breakfast served at Wendy's on Keeneland Drive?
Yes, breakfast is available featuring combos, sandwiches, coffee, and sides. You can order via the app or website.
How can I contact the Wendy's at 113 North Keeneland Drive?
You can call the restaurant directly at (859) 623-6958 or reach Customer Care at 888-624-8140. Feedback can also be submitted through Wendy's contact page.
Where can I find the menu and pricing for this Wendy's?
Menu items and prices can be viewed at https://menu.wendys.com and orders can be placed at https://order.wendys.com for this location.
What payment options are accepted at Wendy's on Keeneland Drive?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Is there a Wendy's app I can use to order from this Richmond location?
Yes, you can use the official Wendy's app available on the App Store to order food quickly.
What other restaurants are nearby Wendy's at 113 North Keeneland Drive?
Nearby restaurants include Dairy Queen, Frisch's Big Boy, and Waffle House, offering a variety of dining options before or after your visit to Wendy's.
Are there nearby gas stations around Wendy's for customer convenience?
Yes, customers can find gas stations such as Valero and Shell near Wendy's, facilitating convenient refueling during their visit.
What nearby services can customers access when visiting Wendy's?
Nearby services include National Tire & Battery for automotive needs, local banks like Cumberland Valley National Bank and Trust, and health professionals such as podiatrists and dentists.
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