Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Richmond Subway® Restaurant at 2161 Lexington Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
3.9
348 reviews
5 stars
178
4 stars
77
3 stars
32
2 stars
10
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers experiencing rude behavior and communication barriers from staff.
Food Quality
Mixed feedback on food quality; while some customers praised fresh ingredients, others reported issues with incorrect orders and lack of toppings.
Cleanliness
Several customers noted that the restaurant was clean, although some mentioned unsanitary conditions at times.
Pricing
Many customers felt that prices were too high for the quality and service received, with complaints about being overcharged.
Staff Communication
A significant number of reviews pointed out language barriers and difficulties in understanding staff, leading to frustrating experiences.
- JCJay Howard CookOct 16, 20253.0It's an okay Subway franchise but the amount of toppings varies from person to person making the sandwiches. I recently ordered a 12-in All-American and the girl only put three slices of cucumber across the sandwich. Sorry, that's only enough to cover a 6 in. People are paying good money so don't skimp on toppings.
- MAMelissa AsburyOct 9, 20251.0Communication is key in running a good business!!! They look at you like your stupid when asking a question either can’t understand English or pretend not too 🤷♀️ then they talk to each other in there language..Very rude and disrespectful!
- BBBetty BesosOct 4, 20251.0This place is so sketchy. This makes three bad experiences I’ve had here and two of them I was charged a tip and I didn’t even tip. The added tip amount on both of my orders was just $1.95. But I don’t care how much it is they shouldn’t have charged me extra when I didn’t even eat inside or tip! I come by on lunch and get me a 6 inch sub meal deal and I think they have been adding tips on purpose, but when I confronted them about it this time, she acts like she can’t understand me. There is a language barrier, but I felt like she did understand she was just avoiding that she added the tip.
- MWMichael WackenhutAug 17, 20255.0Very nice people.
- MHMadison HounshellAug 4, 20251.0Terrible customer service, particularly from the woman mentioned in the reviews. Extremely rude and we will not be back to this location.
Frequently Asked Questions About Subway
What is the address of the Subway restaurant in Richmond, KY?
The Subway restaurant is located at 2161 Lexington Rd, Madison, Richmond, KY 40475, USA.
What are the operating hours of Subway on weekdays?
Subway is open from 8:30 AM to 9:30 PM Monday through Friday.
Does Subway offer delivery or curbside pickup services?
Yes, Subway offers curbside pickup and convenient delivery options.
Can I dine inside the Subway restaurant at 2161 Lexington Rd?
Yes, this Subway location serves dine-in customers.
What types of meals are served at Subway?
Subway serves breakfast, lunch, and dinner.
Is catering available at Subway for events or meetings?
Yes, Subway offers catering services to help with any catering needs.
How can I view the menu or place an order online for this Subway restaurant?
You can view the menu and place orders online at https://subway.com/en-us/restaurant/25236-0/menu.
What nearby medical services can I find near Subway at 2161 Lexington Rd?
Nearby medical services include Dr. John Johnstone (cardiologist), Madison Family Clinic, Yalkut Denis MD (urologist and internal medicine), and Luis M Carrasco MD (pediatrician).
Are there any nearby financial or banking services close to Subway in Richmond?
Yes, nearby financial services include Whitaker Bank, Peoples Bank of Madison County, LibertyX Bitcoin ATM, and H&R Block.
What nearby fast food options are available around the Subway location at 2161 Lexington Rd?
Nearby fast food restaurants include another Subway location, Taco Bell, and McDonald's, providing variety for quick meals.