Pizza Hut

4.1
229 reviews
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Business Details

116 Keenland Dr., Richmond, KY
40475, United States
(859) 625-1000
https://locations.pizzahut.com/ky/richmond/116-keenland-dr
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About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 116 Keenland Dr. in Richmond, KY. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Cash onlyNot available
  • Accepts checksNot available
  • Curbside pickupAvailable

Location

Pizza Hut
116 Keenland Dr., Richmond, KY
40475, United States

Hours

Reviews

4.1
229 reviews
5 stars
145
4 stars
30
3 stars
16
2 stars
14
1 star
24

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported issues with incorrect orders, missing items, and overcooked food.

Service Quality

While many praised the friendly and fast service, there were significant complaints about unprofessional behavior from management and staff.

Food Quality

Overall, customers enjoyed the pizza and other menu items, but there were complaints about inconsistency in food preparation and delivery.

Convenience

The drive-thru service was highlighted as a convenient option, but issues with order pickup and delivery times were noted.
  • AW
    Amone Wildone
    Nov 20, 2025
    1.0
    Evertime it never fails you never get orders right. No sauce no toppings. Your website sucks and so do you.
  • JJ
    Jon
    Nov 12, 2025
    5.0
    The wait is always short when i pickup from here.
  • TT
    Tudder Tubston
    Aug 13, 2025
    5.0
    Everyone that knows Tudd knows I’m a papa johns man.. however, Edgar knows how to sling the dough here.. I was treated like royalty. The beer? Ice cold and always topped. The women? 10s. The conversations? Electric. The locals here clearly cry out for a football coach and sadly EKU does not have that right now. They want me to coach them BADLY!
  • MC
    Michael Cox
    Jul 21, 2025
    5.0
    Great food staff was friendly and fast great for takeout.
  • JK
    Jason Kumfer
    Jul 15, 2025
    1.0
    The owners/management of this pizza hut really need to get it together in the evenings and open up the lobby. I got there right as my cheesebread was made. I was in the drive thru line for easily thirty minutes after they got done. If they would just open up the lobby, people could get their food so much quicker than having to wait in line where people sit at the window when their stuff's not done. I asked if they could do anything for my wait while he was getting ready to hand me my food and said that they would give me my breadsticks for free told him I appreciated it and that they may want to consider opening up their lobby for people that there food is done. Everything is paid for ahead of time so they would just have to be handed their food. He just was argumentative and then refused to serve me and threatened to call the cops if I didn't leave. I have video of the interaction and will be sending it to corporate. Hopefully some training or other consideration may come out of it. I wont hold my breath though. I understand he was rushed but I really think he was unstable. If you want any customer service go to the other one in Richmond!
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Frequently Asked Questions About Pizza Hut

What are the delivery hours for Pizza Hut at 116 Keenland Dr., Richmond, KY?

Pizza Hut delivers from 10:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 10:00 AM to midnight on Friday and Saturday.

Can I order Pizza Hut online or through a mobile app for pickup or delivery?

Yes, you can order online or using the Pizza Hut mobile app for delivery, carryout, or curbside pickup.